Rach is a Customer Success Professional with over 14 years of experience building program and scaling Customer Support & Success Programs in the B2B, B2C, and NPO spaces.
Rach has a deep passion for customer support & troubleshooting, collaborative creative problem solving & strategy building, training, and customer advocacy. She channels this passion into creating world-class customer-centered, customer success programs that enable customers to take their goals to the next level.
Rach is currently at Klaviyo, where she is the Director of Customer Success. Previously Rach was a Manager of Inbound Marketing Consultants at HubSpot, and then the Manager, Services Training and Development, where she built an advanced global training program for the Customer Success Team.
- How to know if Customer Success Automation is right for you?
- What are your automation resources?
- Potential scope of automation
- Surveys / Feedback
- Advocacy / Referrals
- What we often get wrong in automation!
- Showing the human in automation.
- Taking your automation to the next level