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On-demand Webinar

Customer Success Automation: To automate or Not to automate

  • Thursday, April 25, 2019
  • 10:00 AM Pacific Time

Webinar presented by:

Rach SebellShavit

Rach SebellShavit

Director of Customer Success, Klaviyo

Register For The Webinar


Rach is a Customer Success Professional with over 14 years of experience building program and scaling Customer Support & Success Programs in the B2B, B2C, and NPO spaces.

Rach has a deep passion for customer support & troubleshooting, collaborative creative problem solving & strategy building, training, and customer advocacy. She channels this passion into creating world-class customer-centered, customer success programs that enable customers to take their goals to the next level.

Rach is currently at Klaviyo, where she is the Director of Customer Success. Previously Rach was a Manager of Inbound Marketing Consultants at HubSpot, and then the Manager, Services Training and Development, where she built an advanced global training program for the Customer Success Team.



  • How to know if Customer Success Automation is right for you?
  • What are your automation resources?
  • Potential scope of automation
    • Onboarding
    • Up-sell
    • Renewals
    • Surveys / Feedback
    • Advocacy / Referrals
  • What we often get wrong in automation!
  • Showing the human in automation.
  • Taking your automation to the next level
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