Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing customer-facing groups. With her passion for Customer Experience, she has won Top 100 Customer Success Strategist in both 2017 and 2018.
Maranda has experience building and scaling Customer Success (B2B), Customer Support (B2B, B2C), API (Engineering) Support, Contact Centers (Inbound/Outbound), Sales, and various other teams in operations. Maranda is a ground-up builder with a passion for setting up the right teams, systems, process, and overall infrastructure to take both the team and the company to the next level.
Maranda is currently at Pared, where she is the Vice President of Customer Success and Support building Customer Success from scratch. Previously Maranda was the COO of rentl. and VP of Customer Success and Operations at HelloSign. She also mentors various organizations and is on the Advisory Board for Catalyst, a Customer Success tool.
- What’s the difference between Customer Support/Service and Customer Success?
- How do I know if Customer Success is right for me?
- The basic skillsets that every Customer Success Manager should have and how to get those skills.
- The secret that everyone entering into Customer Success should know.
The Q&A webinar will be moderated by Puneet Kataria. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited 10000+ live accounts and was tasked to plug the leaky bucket. 5 years later, that translated into an obsession to fix the leak for every B2B SaaS business and he started CustomerSuccessBox where he leads as a founder and CEO. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM, Telelogic, and started his career as an engineer at Honeywell Aerospace.