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On-demand Webinar

Open Success

Customer Success in the World’s Largest Open Source Organization

  • 08-Nov-2018
  • 11:00:00 Pacific Time

Webinar presented by:

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Hope Blaythorne has been focused on a customer-centric approach across the enterprise to help define a strategy to constantly improve customer engagement and success.

She currently serves as the Customer Success Evangelist at Red Hat, evolving a success team to improve operations and efficiencies for both internal and external customers aligned to customers’ outcomes, grounded in Red Hat’s open decision culture.

Evangelizing a customer-centric mindset throughout Red Hat, Hope has partnered with other BU’s to align as they strive to solve their business problems with Red Hat technologies.

She supports an “Open Success” approach leveraging the Red Hat culture to collaborate with customers. She is executing a program to drive product adoption by 15% short-term while guiding a longer-term strategy across Red Hat business units to increase renewals by 30%.

Prior to joining Red Hat, Hope served in several customer-centric leadership roles at IBM, as well as Sales roles at the SAS Institute and Oracle.

She is an expert in engaging across many teams, identifying issues and translating complex processes into clear, understandable and actionable steps.


  • What is OpenSource Customer Success?
  • How can you create a success community with your customers?
  • How can you leverage your customer relationships to improve your success program?
  • What are the key benefits from an open decision?
  • How Red Hat delivers Open Success?


The webinar will be moderated by Puneet Kataria. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited 10000+ live accounts and was tasked to plug the leaky bucket. 5 years later, that translated into an obsession to fix the leak for every B2B SaaS business and he started CustomerSuccessBox where he leads as a founder and CEO. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM, Telelogic, and started his career as an engineer at Honeywell Aerospace.

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