What is OpenSource Customer Success and how to leverage customer relationships
Hope Blaythorne currently serves as the Customer Success Evangelist at Red Hat, evolving a success team to improve operations and efficiencies for both internal and external customers aligned to customers’ outcomes, grounded in Red Hat’s open decision culture.
Evangelizing a customer-centric mindset throughout Red Hat, Hope has partnered with other BU’s to align as they strive to solve their business problems with Red Hat technologies.
She supports an “Open Success” approach leveraging the Red Hat culture to collaborate with customers. She is executing a program to drive product adoption by 15% short-term while guiding a longer-term strategy across Red Hat business units to increase renewals by 30%.
She is an expert in engaging across many teams, identifying issues and translating complex processes into clear, understandable and actionable steps.