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Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
WEBINAR

Open Source Customer Success at Red Hat

11:00:00 PACIFIC TIME
08-NOV-2018

What is OpenSource Customer Success and how to leverage customer relationships

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What is this webinar about?

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Hope Blaythorne currently serves as the Customer Success Evangelist at Red Hat, evolving a success team to improve operations and efficiencies for both internal and external customers aligned to customers’ outcomes, grounded in Red Hat’s open decision culture.

Evangelizing a customer-centric mindset throughout Red Hat, Hope has partnered with other BU’s to align as they strive to solve their business problems with Red Hat technologies.

She supports an “Open Success” approach leveraging the Red Hat culture to collaborate with customers. She is executing a program to drive product adoption by 15% short-term while guiding a longer-term strategy across Red Hat business units to increase renewals by 30%.

She is an expert in engaging across many teams, identifying issues and translating complex processes into clear, understandable and actionable steps.

Agenda of webinar

  • What is OpenSource Customer Success?
  • How can you create a success community with your customers?
  • How can you leverage your customer relationships to improve your success program?
  • What are the key benefits from an open decision?
  • How Red Hat delivers Open Success?

Who are the speakers?

Puneet Kataria
Founder & CEO
Puneet Kataria is the Founder & CEO of CustomerSuccessBox and recognized by LinkedIn as a Global Top Voice. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited more than ten thousand live accounts and was tasked to plug the leaky bucket. Five years later, that translated into an obsession to fix the leak for every B2B SaaS and he started CustomerSuccessBox. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM and Telelogic
Hope Blaythorne
Customer Success Evangelist
Hope Blaythorne currently serves as the Customer Success Evangelist at Red Hat, evolving a success team to improve operations and efficiencies for both internal and external customers aligned to customers’ outcomes, grounded in Red Hat’s open decision culture.
Watch on demand
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
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