What’s the difference between Customer Support/Service and Customer Success?
Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing customer-facing groups. With her passion for Customer Experience, she has won Top 100 Customer Success Strategist in both 2017 and 2018.
Maranda has experience building and scaling Customer Success (B2B), Customer Support (B2B, B2C), API (Engineering) Support, Contact Centers (Inbound/Outbound), Sales, and various other teams in operations. Maranda is a ground-up builder with a passion for setting up the right teams, systems, process, and overall infrastructure to take both the team and the company to the next level.
Maranda is currently at Pared, where she is the Vice President of Customer Success and Support building Customer Success from scratch. Previously Maranda was the COO of rentl. and VP of Customer Success and Operations at HelloSign. She also mentors various organizations and is on the Advisory Board for Catalyst, a Customer Success tool.