How to Onboard Customers Remotely

Customers come in all shapes and sizes and their Onboarding needs to be aligned to their needs. Remote Onboarding is the perfect solution to managing the global Covid -19 lockdown restrictions. But you cannot leave every customer to pure tech touch. Especially customers who are paying $10K- 100K ACV(Average Contract value) per year, given the challenges of the underlying problem your SaaS is solving for them. Onboarding remotely requires a different approach and mindset. So how do you approach this customer? Especially how do you handle onboarding a customer paying you tens of thousands of dollars? What strategies do we use, what tools, what playbooks when to offer help, training, and guidance? When to intervene and most importantly what touchpoints to automate and which ones to keep CSM guided. Join us to discuss onboarding customers remotely on this webinar

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