WEBINAR

How Apptio defines Customer Success Metrics

11:00:00 PACIFIC TIME
04-OCT-2018

Apptio, $1B SaaS-based Technology Business Management (TBM) company. As Vice President of Customer Success, Kevin has been hyper focused at driving the organization to decrease deployment velocity, drive simpler ways for customers to realize value, and organize teams around renewal and upsell strategies across the customer base.

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What is this webinar about?

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Kevin started his career as a Mechanical Engineer doing thermal dynamic analysis modeling rocket components in orbit within a computer programming language that most people have never heard of by now. Needless to say, he didn’t enjoy it. However, during that experience, Kevin always found himself asking the question “why is this important to the business?” And he quickly realized that what he enjoyed doing most was translating hard technical problems to business value because that is what resonated most with customers.

Kevin has anchored his entire 20+ year career around understanding how to translate hard technical concepts or technical architecture into driving business value for customers. He has spent the last 7.5 years helping sell, deliver, adopt, and renew SaaS based products at Apptio, $1B SaaS-based Technology Business Management (TBM) company.

As Vice President of Customer Success, Kevin has been hyper focused at driving the organization to decrease deployment velocity, drive simpler ways for customers to realize value, and organize teams around renewal and upsell strategies across the customer base.

Agenda of webinar

  • Why do you need to measure customer success metrics?
  • Key customer success metrics every SaaS company should measure
  • How Apptio defines customer success metrics
  • Key mistakes to avoid while defining customer success metrics

Who are the speakers?

Puneet Kataria
Founder & CEO
Puneet Kataria is the Founder & CEO of CustomerSuccessBox and recognized by LinkedIn as a Global Top Voice. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited more than ten thousand live accounts and was tasked to plug the leaky bucket. Five years later, that translated into an obsession to fix the leak for every B2B SaaS and he started CustomerSuccessBox. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM and Telelogic
Kevin
Vice President of Customer Success
Kevin has anchored his entire 20+ year career around understanding how to translate hard technical concepts or technical architecture into driving business value for customers. He has spent the last 7.5 years helping sell, deliver, adopt, and renew SaaS based products at Apptio, $1B SaaS-based Technology Business Management (TBM) company.
Watch on demand
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