Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. Learn how Customer Success Intelligence can help
Customers are at various stages of life cycle, adoption, maturity, plans and even expectation. Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. Traditional Customer Success software works on an (now obsolete) rule based engine to generate any early warning signals. Reality is that with hundreds of data points, it is impossible for the human mind to comprehend, analyse, correlate and configure rules for Account health and alerts with accurate thresholds. In a new field where experienced CSM are hard to find. How can Customer Success Technology come to help? Sheldon(we call our AI) will scan thousands of data points, past user behavior, CSM’s activities and engagement with customers to learn what actions and behaviour leads to retention. It then uses and generates smart recommendations, the next best action for CSM for every account to unlock LTV that is otherwise at Risk. There is more to show & tell. Want to hear the rest of the story? See AI live in action? Join us for the webinar!