Webinar: Dos and Don'ts for Customer Success in 2020 skip to Main Content
On-demand Webinar

Dos and Don'ts for Customer Success in 2020

  • Friday, May 8, 2020
  • 9:00 AM Pacific Time

Webinar presented by:

Aaron Thompson

Aaron Thompson

General Partner at SuccessHACKER

Register For The Webinar


The last time the world had an economic meltdown was 2008-09 during the subprime crisis. Customer Success as a function did not even exist back then. In fact, total size of the SaaS market was about $10bn in 2010. Compare it to the fact that the total size of the public SaaS market in 2020 is projected to reach $157 billion. So, in short, no customer success team has ever faced an economic crisis.

In this webinar, Aaron and Puneet will be discussing the dos and don’ts for customer success in 2020 where SaaS is about to enter a global recession after 10 years of booming subscription economy.



Aaron Thompson is a General Partner at SuccessHACKER, the leading provider of Customer Success Enablement and Education. He is a connector and educator in the Customer Success domain with over 20 years experience helping enterprises power their growth from the customer asset. Aaron is the father of Henry, his 9 year old son, and Simba, his 5 year old dog. He enjoys the outdoors including skiing, kayaking and golf.

Dos and don'ts for customer success


Puneet Kataria

Puneet Kataria
Founder & CEO of CustomerSuccessBox


The Q&A webinar will be moderated by Puneet Kataria, Founder & CEO, CustomerSuccessBox and LinkedIn Top Voice 2019. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited 10000+ live accounts and was tasked to plug the leaky bucket. 5 years later, that translated into an obsession to fix the leak for every B2B SaaS and he started CustomerSuccessBox. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM and Telelogic.

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