The dos and don’ts for customer success in 2020 where SaaS is about to enter a global recession after 10 years of booming subscription economy.
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The last time the world had an economic meltdown was 2008-09 during the subprime crisis. Customer Success as a function did not even exist back then. In fact, total size of the SaaS market was about $10bn in 2010. Compare it to the fact that the total size of the public SaaS market in 2020 is projected to reach $157 billion. So, in short, no customer success team has ever faced an economic crisis.
In this webinar, Aaron and Puneet will be discussing the dos and don’ts for customer success in 2020 where SaaS is about to enter a global recession after 10 years of booming subscription economy.
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