James Scott is a seasoned executive with a track record of serving high-growth B2B SaaS companies. As VP Customer Success at ShootProof, James focuses on delivering extraordinary customer experiences, underpinned by world-class customer success, onboarding and support organizations. James has been recognized as a Top 100 Customer Success Strategist and also authored the first-ever Customer Success coaching program to gain international accreditation.
- What should be the KPIs, targets and goals?
- What should be the new messaging?
- What should be the new timelines for customer success goals in the current crisis scenario?
- Who will be the stakeholders? What will be their roles?
The Q&A webinar will be moderated by Puneet Kataria, Founder & CEO of CustomerSuccessBox and LinkedIn Top Voice 2019. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited 10000+ live accounts and was tasked to plug the leaky bucket. 5 years later, that translated into an obsession to fix the leak for every B2B SaaS and he started CustomerSuccessBox. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM, Telelogic, and started as an engineer at Honeywell Aerospace.