Customer Success playbook for an economic crisis

Puneet Kataria is the Founder & CEO of CustomerSuccessBox and recognized by LinkedIn as a Global Top Voice. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited more than ten thousand live accounts and was tasked to plug the leaky bucket. Five years later, that translated into an obsession to fix the leak for every B2B SaaS and he started CustomerSuccessBox. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM and Telelogic

James Scott is a seasoned executive with a track record of serving high-growth B2B SaaS companies. As VP Customer Success at ShootProof, James focuses on delivering extraordinary customer experiences, underpinned by world-class customer success, onboarding and support organizations. James has been recognized as a Top 100 Customer Success Strategist and also authored the first-ever Customer Success coaching program to gain international accreditation.