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Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
WEBINAR

Customer Success playbook for an economic crisis

09:00:00 PACIFIC TIME
01-MAY-2020

What should be the new timelines for customer success goals in Economic Crisis

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What is this webinar about?

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James Scott is a seasoned executive with a track record of serving high-growth B2B SaaS companies. As VP Customer Success at ShootProof, James focuses on delivering extraordinary customer experiences, underpinned by world-class customer success, onboarding and support organizations. James has been recognized as a Top 100 Customer Success Strategist and also authored the first-ever Customer Success coaching program to gain international accreditation.

Agenda of webinar

  • What should be the KPIs, targets and goals?
  • What should be the new messaging?
  • What should be the new timelines for customer success goals in the current crisis scenario?
  • Who will be the stakeholders? What will be their roles?

Who are the speakers?

Puneet Kataria
Founder & CEO
Puneet Kataria is the Founder & CEO of CustomerSuccessBox and recognized by LinkedIn as a Global Top Voice. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited more than ten thousand live accounts and was tasked to plug the leaky bucket. Five years later, that translated into an obsession to fix the leak for every B2B SaaS and he started CustomerSuccessBox. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM and Telelogic
James Scott
V. P of Customer Success
James Scott is a seasoned executive with a track record of serving high-growth B2B SaaS companies. As VP Customer Success at ShootProof, James focuses on delivering extraordinary customer experiences, underpinned by world-class customer success, onboarding and support organizations. James has been recognized as a Top 100 Customer Success Strategist and also authored the first-ever Customer Success coaching program to gain international accreditation.
Watch on demand
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
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