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Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
WEBINAR

Customer Success Automation: To automate or Not to automate

10:00:00 PACIFIC TIME
25-APR-2019

How to know if Customer Success Automation is right for you

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What is this webinar about?

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Learn everything about customer success automation- How to know whether customer success automation is right for you, Which part of customer journey that can be automated. What can go wrong while automating and lastly what are the customer success automation resources

Agenda of webinar

  • How to know if Customer Success Automation is right for you?
  • What are your automation resources?
  • Potential scope of automation
  • Onboarding
  • Up-sell
  • Renewals
  • Surveys / Feedback
  • Advocacy / Referrals
  • What we often get wrong in automation!
  • Showing the human in automation.
  • Taking your automation to the next level

Who are the speakers?

Rach
Director of Customer Success
Rach is a Customer Success Professional with over 14 years of experience building program and scaling Customer Support & Success Programs in the B2B, B2C, and NPO spaces. Rach has a deep passion for customer support & troubleshooting, collaborative creative problem solving & strategy building, training, and customer advocacy. She channels this passion into creating world-class customer-centered, customer success programs that enable customers to take their goals to the next level. Rach is currently at Klaviyo, where she is the Director of Customer Success. Previously Rach was a Manager of Inbound Marketing Consultants at HubSpot, and then the Manager, Services Training and Development, where she built an advanced global training program for the Customer Success Team.
Watch on demand
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