Customer Success Automation: To automate or Not to automate

Rach is a Customer Success Professional with over 14 years of experience building program and scaling Customer Support & Success Programs in the B2B, B2C, and NPO spaces. Rach has a deep passion for customer support & troubleshooting, collaborative creative problem solving & strategy building, training, and customer advocacy. She channels this passion into creating world-class customer-centered, customer success programs that enable customers to take their goals to the next level. Rach is currently at Klaviyo, where she is the Director of Customer Success. Previously Rach was a Manager of Inbound Marketing Consultants at HubSpot, and then the Manager, Services Training and Development, where she built an advanced global training program for the Customer Success Team.