In the last 6 years that Ziv has been focused in the development of Customer Success, he has built a successful global Customer Success organization of over 130 Customer Success Managers and 50 Support Engineers in 12 offices. He believes in working as hard as possible while being kind and highly responsive at all times. He is truly inspired by “Shoe Dog” the story of the founder of Nike with the main insight “never give up”. As a father of 3 boys under 8 he’s always awake before 6am which is great for their Asian customers.
Deepdive into the Customer Lifecycle playbook developed over a decade of delivering customer success at AppsFlyer. Learn the steps from Acquisition to Advocacy and everything in between.
- Why is nurturing customer relationship important at each stage?
- Importance of reboarding in a customer lifecycle
- Continuous value realization during the customer lifecycle