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What is this webinar about?
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We are going to discuss how customer success teams can work together , how they can coordinate with other departments. Also discussion on the interdepartmental efficiencies and dependencies.
Agenda of webinar
How the Customer Success team works together
How Customer Success works with other departments
Intra-departmental efficiencies and inter-departmental communication
Hand-off forms, customer success technology or documented processes. What to use?
Who are the speakers?
Puneet Kataria
Founder & CEO
Puneet Kataria is the Founder & CEO of CustomerSuccessBox and recognized by LinkedIn as a Global Top Voice. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited more than ten thousand live accounts and was tasked to plug the leaky bucket. Five years later, that translated into an obsession to fix the leak for every B2B SaaS and he started CustomerSuccessBox. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM and Telelogic
Chad
Customer Success Leader
Chad is a customer Success leader and advocate in the San Diego area. He is very passionate about helping forward-thinking companies protect monthly recurring revenue, increase software adoption and up-sell products/services through the Customer Success discipline.
Watch on demand
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