Looking for a better Totango alternative?
Move beyond age old analytics tools built for expensive field success operations.
More Success at Lower cost per customer with Inside Success.
CustomerSuccessBox vs Totango
CustomerSuccessBox |
Totango |
Pricing |
Starts at $499/month | ? |
Success Manager Seats |
Unlimited | ? |
Built for Inside CSMs |
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360 View |
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Integrations |
See all Integrations | Limited |
Write E-mail |
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Make phone calls |
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Task Management |
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Smart Workflows |
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Health Score |
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Segmentation |
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Campaigns |
How CustomerSuccessBox makes life easier for a Customer Success Manager?
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Modern teams run hybrid customer success operations.
80% inside | 20% outside. Manage hundreds of accounts per success manager with CustomerSuccessBox
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No more shuffling between tools.
Write emails, make phone calls, manage tasks, log activities from within the platform.
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Smarter Actionable Playbooks.
Know which workflow was successful and which needs a customer success manager’s attention.
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Sometimes you take a stand by NOT doing certain things.
We decided not to build a support ticket like open and close status, since it nurtures a ‘reactive’ support mindset. Drive proactive success with CustomerSuccessBox.
Integrations
Find the right plan for you
Starting from $499/month
Grow
For businesses who want to start with the customer success initiative with a small success team
Standard Integrations
Single Product
Email Support
Business
For businesses with mature customer success practices and a large success team
Standard integrations with custom rules
Single Product
Live Chat Support
Enterprise
For businesses who want to extend with the customer success initiative across a range of products and teams
Standard integrations with custom rules and two way sync
Multi Product
Phone Support
Testimonials
Without CustomerSuccessBox, we were managing things through our CRM or spreadsheets and that was not dynamic. CustomerSuccessBox allowed us to see exactly what the customers are doing and how often they were logging in. On top of having the visibility, we could create alerts or automate playbooks to guide the customers.
We chose CustomerSuccessBox primarily because it covers all the use cases that we needed for our Customer Success. Customer success affects the expansion of our business and customer satisfaction.
Before CustomerSuccessBox, we had little awareness of which customer needed our help and who was happy. With CustomerSuccessBox’s custom account health and smart playbooks, we are no longer on the defensive. It helps our success managers take proactive actions to retain customers and reduce churn.
