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Looking for a Totango alternative?
CustomerSuccessBox is an outcome driven platform with smart playbooks and customizable health scores
The TOP Reasons Why Companies Use
CustomerSuccessBox vs Totango
To-do lists are not Playbooks
Onboarding Customers successfully requires way more that just checking to-do boxes on Totango’s success plays. Onboarding customers is not limited to a series of Customer Success Manager (CSM) tasks, nor is it a linear journey.
CustomerSuccessBox’s Customer Onboarding Playbook lets you visually track progress, product adoption and outcomes as CSMs complete activities in a nonlinear fashion. All this while being the most actionable playbook. Allowing CSMs to email, call, log and perform activities from right within the playbook. Ready to reduce your onboarding time by half?
Inflexible Account Health
Every customer is different. And so is the understanding behind their health. One size does NOT fit all. Totango has hard-coded thresholds for configuring account health. But inflexible health will always be misleading. Hence, the need for a Totango alternative.
With CustomerSuccessBox’s account health 360, you can configure health threshold to have a unique configuration for every account.
Inflexible Account Health
Every customer is different. And so is the understanding behind their health. One size does NOT fit all. Totango has hard-coded thresholds for configuring account health. But inflexible health will always be misleading. Hence, the need for a Totango alternative.
With CustomerSuccessBox, you can configure health threshold to have a unique configuration for every account.
Actionable Platform
If your CSMs have to hop between tools, then is it really worth it? CSMs are no longer deprived of data. Bringing data in one place is just the beginning. The ability to act on it from right within the platform is what truly makes CustomerSuccessBox the success software that improves operational efficiency.
Product Adoption Cycle
Don’t risk your product adoption on technology that will take ages to deploy and adopt. With Totango, you would usually need an expensive third party partner. And the project could easily drag for months.
CustomerSuccessBox takes weeks to deploy and has elevated the level by tracking Product Adoption (Milestones) and Outcomes, reducing the time to onboard by up to 50% in some cases.
Product Adoption Cycle
Don’t risk your product adoption on technology that will take ages to deploy and adopt. With Totango, you would usually need an expensive third party partner. And the project could easily drag for months.
CustomerSuccessBox takes weeks to deploy and has elevated the level by tracking Product Adoption (Milestones) and Outcomes, reducing the time to onboard by up to 50% in some cases.
See how CustomerSuccessBox is the #1 alternative to Totango
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Smart Playbooks |
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Health 360 |
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Actionable |
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Self Managed |
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Self Administered |
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Easy to Adopt |
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Product Adoption via Milestones |
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Advanced Onboarding |
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Built for Inside CS teams |
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Accounts::CSM Ratio |
CustomerSuccessBox monitors 100,000+ accounts daily
Give us a chance to help you retain your customers