Need a Totango Alternative? | CustomerSuccessBox vs. Totango skip to Main Content
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Looking for a better Totango alternative?

Move beyond age old analytics tools built for expensive field success operations.

More Success at Lower cost per customer with Inside Success.

CustomerSuccessBox vs Totango



Starts at $499/month ?
Success Manager Seats
Unlimited ?
Built for Inside CSMs
360 View
See all Integrations Limited
Write E-mail
Make phone calls
Task Management
Smart Workflows
Health Score

How CustomerSuccessBox makes life easier for a Customer Success Manager?

  • Modern teams run hybrid customer success operations.

    80% inside | 20% outside. Manage hundreds of accounts per success manager with CustomerSuccessBox

  • No more shuffling between tools.

    Write emails, make phone calls, manage tasks, log activities from within the platform.

Customer Onboarding Process
  • Smarter Actionable Playbooks.

    Know which workflow was successful and which needs a customer success manager’s attention.

  • Sometimes you take a stand by NOT doing certain things.

    We decided not to build a support ticket like open and close status, since it nurtures a ‘reactive’ support mindset. Drive proactive success with CustomerSuccessBox.


Find the right plan for you

Starting from $499/month


For businesses who want to start with the customer success initiative with a small success team

Standard Integrations

Single Product

Email Support


For businesses with mature customer success practices and a large success team

Standard integrations with custom rules

Single Product

Live Chat Support


For businesses who want to extend with the customer success initiative across a range of products and teams

Standard integrations with custom rules and two way sync

Multi Product

Phone Support


Without CustomerSuccessBox, we were managing things through our CRM or spreadsheets and that was not dynamic. CustomerSuccessBox allowed us to see exactly what the customers are doing and how often they were logging in. On top of having the visibility, we could create alerts or automate playbooks to guide the customers.

Thiago Nascimento Director of Customer Success

We chose CustomerSuccessBox primarily because it covers all the use cases that we needed for our Customer Success. Customer success affects the expansion of our business and customer satisfaction.

Sergey Sundukovskiy CTO/CPO, Co-founder

Before CustomerSuccessBox, we had little awareness of which customer needed our help and who was happy. With CustomerSuccessBox’s custom account health and smart playbooks, we are no longer on the defensive. It helps our success managers take proactive actions to retain customers and reduce churn.

Enrique Novomisky Co-founder, WoowUp
Enrique Novomisky


Do not just believe what we write. See CustomerSuccessBox live in action. We’ll try our best to impress you. 🤞

You can also discuss your queries on our live chat.

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