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CustomerSuccessBox vs Totango
Comparison |
CustomerSuccessBox |
Totango |
Pricing |
Starts at $199/month | ? |
Success Manager Seats |
Unlimited | ? |
Built for Inside CSMs |
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360 View |
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Integrations |
See all Integrations | Limited |
Write E-mail |
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Make phone calls |
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Task Management |
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Smart Workflows |
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Health Score |
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Segmentation |
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Campaigns |
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How CustomerSuccessBox makes life easier for a Customer Success Manager?
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Modern teams run hybrid customer success operations.
80% inside | 20% outside. Manage hundreds of accounts per success manager with CustomerSuccessBox
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No more shuffling between tools.
Write emails, make phone calls, manage tasks, log activities from within the platform.
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Smarter Actionable Playbooks.
Know which workflow was successful and which needs a customer success manager’s attention.
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Sometimes you take a stand by NOT doing certain things.
We decided not to build a support ticket like open and close status, since it nurtures a ‘reactive’ support mindset. Drive proactive success with CustomerSuccessBox.
Integrations
Find the right plan for you
Startup
$199
per month
(paid annually)
*Startups with less $500k Annual
Revenue.
Includes 200 Accounts
(additional 100 accounts @$99/month)
Includes 3 Success Managers
Includes 2000 End Users
Single Product
Grow
$499
per month
(paid annually)
For business with single SaaS
Product
Includes 500 accounts
(additional 100 accounts @$99/month)
Unlimited Success Managers
Includes 10,000 End Users
Multi Product upto 1
Business
$999
per month
(paid annually)
For business with multiple SaaS
products
Includes 2,000 accounts
(additional 100 accounts @$49/month)
Unlimited Success Managers
Unlimited End Users
Multi Product upto 3
Enterprise
Contact Us
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–
For large multi products
Enterprises
Includes 5000+ accounts
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Unlimited Success Managers
Unlimited End Users
Unlimited Multi Products
Testimonials
Jayesh Gopalan
CEO, Classpro
CustomerSuccessBox is built for modern ‘Inside’ success managers who mostly manage their customers remotely. It gives our CSMs a 360 degree view of their accounts and allows them to take action from within the platform instead of switching between tools. On top of that, the success playbooks have helped us reduce onboarding time to about 30 days.
Enrique Novomisky
Co-founder, WoowUp
Before CustomerSuccessBox, we had little awareness of which customer needed our help and who was happy. With CustomerSuccessBox’s custom account health and smart playbooks, we are no longer on the defensive. It helps our success managers take proactive actions to retain customers and reduce churn.
Vivek Saini
Head of Customer Success, QDC
Within weeks of implementing CustomerSuccessBox, we were able to foresee potential account churns by monitoring Account Health Scores. Warning came in early enough for our customer success team to engage in time. In most cases we were successful in retaining the customer. With this pace we are going to reduce the churn rate by 50% by end of the year.
