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Looking for a Totango alternative?

CustomerSuccessBox is an outcome driven platform with smart playbooks and customizable health scores

The TOP Reasons Why Companies Use
CustomerSuccessBox vs Totango

To-do lists are not Playbooks

Onboarding Customers successfully requires way more that just checking to-do boxes on Totango’s success plays. Onboarding customers is not limited to a series of Customer Success Manager (CSM) tasks, nor is it a linear journey.

CustomerSuccessBox’s Customer Onboarding Playbook lets you visually track progress, product adoption and outcomes as CSMs complete activities in a nonlinear fashion. All this while being the most actionable playbook. Allowing CSMs to email, call, log and perform activities from right within the playbook. Ready to reduce your onboarding time by half?

customer success software to reduce churn

Inflexible Account Health

Every customer is different. And so is the understanding behind their health. One size does NOT fit all. Totango has hard-coded thresholds for configuring account health. But inflexible health will always be misleading. Hence, the need for a Totango alternative.

With CustomerSuccessBox’s account health 360, you can configure health threshold to have a unique configuration for every account.

Inflexible Account Health

Every customer is different. And so is the understanding behind their health. One size does NOT fit all. Totango has hard-coded thresholds for configuring account health. But inflexible health will always be misleading. Hence, the need for a Totango alternative.

With CustomerSuccessBox, you can configure health threshold to have a unique configuration for every account.

customer success software to reduce churn

Actionable Platform

If your CSMs have to hop between tools, then is it really worth it? CSMs are no longer deprived of data. Bringing data in one place is just the beginning. The ability to act on it from right within the platform is what truly makes CustomerSuccessBox the success software that improves operational efficiency.

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customer success software account health

Product Adoption Cycle

Don’t risk your product adoption on technology that will take ages to deploy and adopt. With Totango, you would usually need an expensive third party partner. And the project could easily drag for months.

CustomerSuccessBox takes weeks to deploy and has elevated the level by tracking Product Adoption (Milestones) and Outcomes, reducing the time to onboard by up to 50% in some cases.

Product Adoption Cycle

Don’t risk your product adoption on technology that will take ages to deploy and adopt. With Totango, you would usually need an expensive third party partner. And the project could easily drag for months.

CustomerSuccessBox takes weeks to deploy and has elevated the level by tracking Product Adoption (Milestones) and Outcomes, reducing the time to onboard by up to 50% in some cases.

customer success software account health

See how CustomerSuccessBox is the #1 alternative to Totango

Smart Playbooks
   
Health 360
   
Actionable
   
Self Managed
   
Self Administered
   
Easy to Adopt
   
Product Adoption via Milestones
   
Advanced Onboarding
   
Built for Inside CS teams
   
Accounts::CSM Ratio
   

CustomerSuccessBox monitors 100,000+ accounts daily

Give us a chance to help you retain your customers

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