Looking for a Totango alternative?

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The Outcome Driven Customer Success Platform

CustomerSuccessBox is a self-managed and self-administered customer success platform built specifically for B2B SaaS. It allows you to deploy without dependencies while being fully integrated with CRM, Support, Subscription, Billing and Engagement platforms.

Onboard Customers seamlessly
Unlike Totango success plays., the CustomerSuccessBox Onboarding playbook lets you visually track progress, product adoption and outcomes
Account health 360
Totango has hard-coded thresholds for configuring account health but CustomerSuccessBox you can configure health to have a unique configuration for every account.
Built in Actionability
Unlike Totango, CustomerSuccessBox allows you to send emails , call customer right from the platform. Has actionability built right into the platform

To-do lists are not Playbooks

  • Onboarding Customers successfully requires way more that just checking to-do boxes on Totango’s success plays. Onboarding customers is not limited to a series of Customer Success Manager (CSM) tasks, nor is it a linear journey.
  • CustomerSuccessBox’s Customer Onboarding Playbook lets you visually track progress, product adoption and outcomes as CSMs complete activities in a nonlinear fashion. All this while being the most actionable playbook. Allowing CSMs to email, call, log and perform activities from right within the playbook. Ready to reduce your onboarding time by half?

Gustavo Bianco
Head of Customer Success
Pipedrive, USA
CustomerSuccessBox provides a 360-degree customer view and end-to-end customer success management. Without having to switch platforms, we now have instant insights on account health, product adoption, plus risk alerts and upsell triggers. The platform enables us to automate customer success at scale without losing the human touch.
CustomerSuccessBox provides a 360-degree customer view and end-to-end customer success management. Without having to switch platforms, we now have instant insights on account health, product adoption, plus risk alerts and upsell triggers. The platform enables us to automate customer success at scale without losing the human touch.
- Gustavo Bianco
Head of Customer Success

Inflexible Account Health

  • Every customer is different. And so is the understanding behind their health. One size does NOT fit all. Totango has hard-coded thresholds for configuring account health. But inflexible health will always be misleading. Hence, the need for a Totango alternative.
  • With CustomerSuccessBox’s  Account health 360 you can configure health threshold to have a unique configuration for every account.

We pride ourselves for being #1 customer success software

Product Adoption Cycle

  • Don’t risk your product adoption on technology that will take ages to deploy and adopt. With Totango, you would usually need an expensive third party partner. And the project could easily drag for months.
  • CustomerSuccessBox takes weeks to deploy and has elevated the level by tracking Product Adoption (Milestones) and Outcomes, reducing the time to onboard by up to 50% in some cases.

CustomerSuccessBox monitors 100,000+ accounts daily

See CustomerSuccessBox in action

CustomerSuccessBox is the #1 alternative to Totango

CustomerSuccessBox is a self-managed and self-administered customer success platform built specifically for B2B SaaS

Feature Comparison
Smart Playbooks
Health 360
Actionable
Self Managed
Self Administered
Easy to Adopt
Product Adoption via Milestones
Advanced Onboarding
Built for Inside CS teams
Accounts :: CSM Ratio
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FAQs

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