CustomerSuccessBox is a self-managed and self-administered customer success platform built specifically for B2B SaaS. It allows you to deploy without dependencies while being fully integrated with CRM, Support, Subscription, Billing and Engagement platforms.
CustomerSuccessBox is a self-managed and self-administered customer success platform built specifically for B2B SaaS
Each customer is unique. There is no one-size-fits-all solution. To configure account health, Totango uses hard-coded thresholds. However, such rigorous health thresholds will always be deceiving. As a result, an alternative to Totango is essential.
You can define health thresholds in CustomerSuccessBox's Account health 360 to have a distinctive configuration for each account.
No. Unlike Totango, CustomerSuccessBox lets you call customer right from the platform, send emails, etc. It has the 'actionability' feature built into the platform.
CustomerSuccessBox's Onboarding playbook enables you to visually track customer progress, product adoption, etc. It's the most actionable playbook that allows CSMs to complete activities. Unlike Totango, it facilitates advanced onboarding onboard its customers seamlessly.