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Meetup

Success Bound, San Francisco

  • THURSDAY, 8 NOVEMBER 2018
  • 06:00 PM PACIFIC TIME

GALVANIZE SOMA, 44 TEHAMA ST, SAN FRANCISCO, CA

Customer Segmentation to Deliver More Success

Save your seat for this Invite Only Meetup with #CustomerSuccess leaders from Apptus and SuccessHACKER.

Register For The Meetup

Panel Members

Mahesh-babu

VP of Customer Success

A tech entrepreneur, CEO, author of two books, and a leader. Mahesh is the Vice President, Strategic Solutions Group at Apptus. He set up and managed Customer Success at Apptus and has led professional services at Vendavo and Nextance.

Andrew Marks

Founder, President & COO

Founder, President & COO of SuccessHACKER, one of the top Customer Success advisory firms, Top 100 Customer Success Strategist, Andrew has led customer facing roles at Voxer, Birst, Adobe, etc. over 20+ years of professional experience.

KEY TAKEAWAYS

  • To Segment or not to Segment
  • Goal of Segmentation
  • Do you have the right Segmentation?
  • How many Segments is too many?
  • When to automate?
  • Winning with Segmentation

What is Success Bound?

Success Bound is an initiative dedicated to connecting SaaS and Customer Success professionals to network and discuss best practices in Customer Success. We have already established #SuccessBound groups in Gurgaon and Bangalore, and are now expanding to US, starting with San Francisco and San Diego.

The Moderator

The panel will be moderated by Puneet Kataria. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited 10000+ live accounts and was tasked to plug the leaky bucket. 5 years later, that translated into an obsession to fix the leak for every B2B SaaS business and he started CustomerSuccessBox where he leads as a founder and CEO. In over 16 years of professional experience, he has also held leadership positions at ThoughtWorks, IBM, Telelogic, and started his career as an engineer at Honeywell Aerospace.

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