Promoto Inc., including Promoto Software Pvt. Ltd., with the trade name “CustomerSuccessBox” (collectively, ‘CustomerSuccessBox’ or ‘we’ or ‘us’ or ‘our’), gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you (referring website visitor and Subscribers/Customers to our SaaS offering collectively) with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.
Promoto Inc., with trade name “CustomerSuccessBox”, registered office is at 2035 Sunset Lake Road, Suite B-2, Newark, 19702, Delaware, USA.
This Policy applies to the information that we obtain through your use of “Services” or when you otherwise interact with Promoto Inc.
Sub-Contractors(s): Shall mean Data Processors and Sub Processors enlisted separately.
“Services” includes our:
Website: Promoto’s CustomerSuccessBox website, including but not limited to customersuccessbox.com and any subdomains and pages.
Software as a Service solution (SaaS Product): CustomerSuccessBox’s hosted solution including but not limited to any subdomains of customersuccessbox.com. Typically offered as .customersuccessbox.com
In this notice, “personal information” means information that specifically identifies an individual or that is linked to information that identifies a specific individual.
Subscribers/ Sub-Contractor to our Services are solely responsible for ensuring compliance with all applicable laws and regulation, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals with whom our Subscribers/ Sub-Contractors interact. If you are an individual who interacts with a Subscriber/Sub-Contractor using our Services, in addition to the rights available in “Your Rights” section below, you will be directed to contact our Subscriber / Sub-Contactor for assistance with any requests or question relating to your personal information.
CustomerSuccessBox processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that you may provide on our website:
The personal data that we collect as part of our SaaS solution:
Product usage data
The personal data that we collect/process on behalf of our Subscribers:
Here, our privacy practices will be governed by the contract we have in place with our Subscribers. This Notice will not apply to such personal information.
We collect information in the following ways:
CustomerSuccessBox takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as it is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below:
You have the right to access any personal information that CustomerSuccessBox processes about you and to request information about:
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. Requests to access, change, or remove your information will be handled within thirty (30) days.
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
Unrestricted Information
Any information that you voluntarily choose to include in a Public Area of the Service, such as a public profile page, will be available to any Visitor or User who has access to that content.
Service Providers
We work with third-party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
Requirement to disclose
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Please be aware that the information we collect about you, including personal information, may be transferred to or processed in other countries or jurisdictions around the world and you consent to the transfer of information to the U.S. and the use and disclosure of information, including personal information, as described in this Policy.
We shall at all times provide an adequate level of protection for the Customer Data processed, in accordance with the requirements of Data Protection Laws.
CustomerSuccessBox takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including:
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.
If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.
You are not obligated to provide your personal information to CustomerSuccessBox, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.
We use the legitimate interests’ legal basis for processing direct marketing emailers/phone calls and have identified that our interests are to provide you with high quality, best in industry, performance support system to ease and improve user onboarding, support and training.
In addition, CustomerSuccessBox will occasionally send you marketing material/offers related to our services by email and tele-conversation that have been identified as being beneficial to our subscribers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time. Personally identifiable information collected/stored under this legitimate interests’ basis is protected by the same security measures listed in the ‘Safeguarding Measures’ section above.
A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as visited pages or logging in options.
Cookies are widely used in order to make websites work or to work more efficiently, and our site relies on cookies to optimize user experience and for features and services to function properly.
We use automatically-collected information and other information collected through our website through cookies and similar technologies to (i) personalize our service, such as remembering your information so that you will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service.
These cookies do not collect personal information about you. A persistent cookie remains on your hard drive after you close your browser so that it can be used by your browser on subsequent visits to the Service. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Most web browsers allow some control to restrict or block cookies through the browser settings, however, if you disable cookies you may find this affects your ability to use certain parts of our website or services.
Protecting the privacy of young children is especially important. Our Service is not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Data has been collected on the Service from persons under 16 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has obtained an Account on the Service, then you may alert us at privacy@customersuccessbox.com and request that we delete that child’s Personal Data from our systems.
CustomerSuccessBox only ever retains personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements) and we have strict review and retention policies in place to meet these obligations. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
We reserve the right to change our Privacy Policy at any time. If we make changes, we will post them and we will indicate at the top of this page the date this policy was last revised. If we make material changes to this policy, we will notify you by email or through a prominent notice on the Website prior to the changes being effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Websites or the Services constitutes your agreement to be bound by such changes to this Policy. You can choose to discontinue the use of the Websites or Services if you do not accept the terms of this Policy, or any modified version of this Policy.
CustomerSuccessBox only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with our Data Protection Officer at privacy@customersuccessbox.com or
Promoto Inc.
2035 Sunset Lake Road
Suite B-2, Newark, 19702, Delaware
USA
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