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Find the right plan for you

Starting from $499/month

 

Before CustomerSuccessBox, we had little awareness of which customer needed our help and who was happy. With CustomerSuccessBox’s custom account health and smart playbooks, we are no longer on the defensive. It helps our success managers take proactive actions to retain customers and reduce churn.

Enrique Novomisky

Co-founder, WoowUp

Need a platform to monitor customer health scores?

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Grow

For businesses who want to start with the customer success initiative with a small success team

Includes 1000 accounts

(additional 100 accounts @$99/month)

5 Customer Success Managers

(additional users @$99/month/user)

Standard Integrations

Single Product

Email Support

Business

For businesses with mature customer success practices and a large success team

Includes 5,000 accounts

(additional 100 accounts @$49/month)

10 Customer Success Managers

(additional users @$79/month/user)

Standard integrations with custom rules

Single Product

Live Chat Support

Enterprise

For businesses who want to extend with the customer success initiative across a range of products and teams

Includes 50,000+ accounts

 

Unlimited Success Managers

 

Standard integrations with custom rules and two way sync

Multi Product

Phone Support

Grow Includes

 

  • All Customer Communication
  • Account Health Monitoring
  • Onboarding & Workflows
  • Portfolio Management
  • Alerts & Tasks
  • Campaigns
  • Predictive Account Forecast
  • Revenue Forecasting

Business Includes

All Grow Features…

  • All Customer Communication
  • Account Health Monitoring
  • Onboarding & Workflows
  • Portfolio Management
  • Alerts & Tasks
  • Campaigns
  • Predictive Account Forecast
  • Revenue Forecasting

Enterprise Includes

All Business Features…

  • All Customer Communication
  • Account Health Monitoring
  • Onboarding & Workflows
  • Portfolio Management
  • Alerts & Tasks
  • Campaigns
  • Predictive Account Forecast
  • Revenue Forecasting
Grow
Business
Enterprise
Included
Account IncludedYour customers, aka other businesses, companies. 1,000 5,000 Includes 50,000+ accounts
Additional Accounts 100 Accounts/$99/month 100 Accounts/$49/month
End UsersEnd users of your applications Includes 20,000 users Includes 100,000 users Includes 500,000+ users
Product Single Product Single Product Multi Product
Users
Customer Success ManagersSuccess Managers who use CustomerSuccessBox 5 10 Unlimited
ManagerManagers who use CustomerSuccessBox 1 3 Unlimited
Addtional UsersAddtional user in any of the above category $99/month/user $79/month/user
Engagement
Calling time* Outgoing calls to US/Canada and 100+ countries included 300/minutes/user 500/minutes/user 1000/minutes/user
Data and Integrations
Offered Integrations Standard Standard integrations with custom rules Standard integrations with custom rules and two way sync
Gmail Sync      
APIs      
Events limit 5M/events/month 20M/events/month Upto 1B events per month
Addtional Events
Events RetentionAvailable Integrations 3 months 1 year Custom
CRM  from $49/month Custom rules Two way
Subscription Management  from $49/month    
Support / Chat  from $49/month    
Analytics  from $49/month    
Support and Success
Support9am – 5pm EST Email Live Chat Phone
Success Manager Onboarding manager for 90 days Named Success manager for life of subscription Quarterly Business Reviews
Technical Integration Manager  
Success Manager lead Onboarding      
Training One time user training Quarterly user training
Quarterly business training
OnDemand user training

Frequently Asked Questions

Is there an Onboarding fee?

  • There may be a small one-time fee charged for Onboarding. It depends on the size and scope of the Onboarding process.

What is the standard Onboarding time?

  • 4-8 weeks

What is covered under onboarding?

  • Onboarding process
  • Product training
  • Hand holding during integration
  • Workshops for setting up the right milestones and health scoring
  • Playbook creation workshops

Is there an extra fee for support?

  • Standard Email and Chat support is included in the pricing for the duration of the platform subscription.
  • Support timings: 8:00 am – 5:00 pm EDT, 5 Days a week. Off on holidays.
  • Limited phone support for any major blocking issues.

Is there any Integration Fee?

  • A small fee of $49/month/Integration
  • Integration via APIs – Free
  • Gmail (G Suite) – Free

What about Custom Integrations, if the product I want to integrate is not listed?

  • We are constantly adding new integrations. Write to us for any integrations that you’d like.
  • As an alternative, API is always a great way to bring in data from a homegrown or a non-integrated platform. There is no extra charge for API based integration.
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