2. How to manage Churn
Customer Churn, to a certain degree, is inevitable. It happens when customers leave your business for a reason- which can either be unavoidable or avoidable. It is that leaky bucket that can empty your business revenue within no time if left unchecked.. This section has interviews with CS leaders to understand how they go about it.
Interview with Anitha Toth Interview with Rick AdamsInterview with Irit EzipsInterview with Elodie O' RourkeInterview with Lauren Costella