Net Promoter Score (NPS)

Build better customer relationships with NPS tool integration

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Gauging Customer loyalty becomes easier

CustomerSuccessBox integrates with NPS tool to show the latest NPS score of various users & also helps CSM to see NPS score at an Account level.

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User level NPS Score

  • CustomerSuccessBox  sync the NPS score, the date when the score was given, and any comments shared by the user. All of which will be shown at the respective user’s page under section NPS in your CustomerSuccessBox. It brings in 6 months of previous score data for those added users once integrated with an NPS tool.

Account level NPS score

  • At account level you can see  the number of promoters, neutrals & detractors, overall score, source of data, last synced, etc. You have the option to view your Accounts NPS, within different default timelines like This Month, Last Month, This Quarter, Last Quarter, etc. As per the timeline chosen, you can see the bifurcation of Promoters, Neutral, and Detractors to analyze user experience at a deeper level.

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Learn more about CustomerSuccessBox Features

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