Turn your customers into a recurring growth engine

Speak to our Zendesk Integration expert

Now driving customer success becomes easier

With the integration between CustomerSuccessBox and Zendesk, it becomes easier to extend support by getting better insights from CustomerSuccessBox. The product telemetry data will let you know exactly where the customer is struggling in the journey. Coordination across support teams and customer success teams becomes easier by linking the Zendesk support ticket to CustomerSuccessBox

See Integration in action

Additional Features

View Support tickets from Zendesk
View support tickets raised by each customer in one single place
View Service health
View the support metrics from Zendesk to understand the service health of the customer
Configure Risk alerts based on support ticket raised
Configure risk alerts based on the support ticket raised- critical, unresolved/overdue tickets
Segment account based on the type of tickets
Now segment customers based on the type -overdue tickets, critical tickets, total tickets raised

Get a grip on Customer Support data.

  • Sync Zendesk data to CustomerSuccessBox, use insights from customer support tickets to take the corrective follow-up action right within CustomerSuccessBox
  • Enrich the customer data properties based on insights from the customer support tickets raised in Zendesk. Based on the risk alert created start a playbook to deliver success
  • Deliver better customer success outcomes right from CustomerSuccessBox based on the support insights received from the Zendesk integration. Set risk alerts based on the support tickets raised.
Enrique Novomisky
Co-founder
WoowUp
Before CustomerSuccessBox, we had little awareness of which customer needed our help and who was happy. With CustomerSuccessBox’s custom account health and smart playbooks, we are no longer on the defensive. It helps our success managers take proactive actions to retain customers and reduce churn.
Before CustomerSuccessBox, we had little awareness of which customer needed our help and who was happy. With CustomerSuccessBox’s custom account health and smart playbooks, we are no longer on the defensive. It helps our success managers take proactive actions to retain customers and reduce churn.
- Enrique Novomisky
Co-founder

Defining customer lifecycle stages becomes easier

  • Define lifecycle stages based on support requests and make sure customers stay on track with tasks and alerts.
  • Build customer success playbook for different lifecycle stages based on ticket status.

Drive business outcomes and grow your recurring revenue engine with Zendesk and CustomerSuccessBox Integration

See Customer Success platform in Action

FAQs

Heading

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Ready to integrate with CustomerSuccessBox

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