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The ultimate customer success + Product Analytics integration

Segment is a product analytics tool that enables you to capture data on how users interact with your product. With this integration, unlock countless possibilities for your customer success team, like analysing product usage data to create complex health scores or automated playbook. You can define lifecycle events based on the tracked events

See Integration in action

Driving Productivity becomes easier

Track product usage data
Capture product usage events and/or create new users and accounts
Capture Product adoption health of your customers
Capture the Production adoption health based on the product analytics from Segment
Configure Risk alerts
Trigger Risk alerts when there the key feature usages falls or when user is inactive
Build Customer Success playbook
Segment your accounts based on events tracked and build Customer Success playbook

Drive product adoption effortlessly

  • Define customer lifecycle stages based on billions of  tracked events. Assign alerts and tasks to CSM to ensure your customer is on track to achieving the business outcomes
  • Segment your  accounts /customers based on tracked product adoption metrics and start upsell playbook well in time to ensure success. Track Account/user level attributes right within the platform
  • Track inactive users right in the CustomerSuccessBox platform based on preconfigured rules and create a set of tasks  for the CSM to drive product adoption and bring the user back in track
Antony Lipman
Head of Customer Success
Practitest , Israel
CustomerSuccessBox has really helped us to focus on things we needed to focus on. It has helped us to be more proactive and work on customers who are risky and as a result we had a much better 2020 than what we had expected under the circumstances.
CustomerSuccessBox has really helped us to focus on things we needed to focus on. It has helped us to be more proactive and work on customers who are risky and as a result we had a much better 2020 than what we had expected under the circumstances.
- Antony Lipman
Head of Customer Success

Get a better grip on Customer lifecycle

  • With Segment integration, track product adoption and time to value during Onboarding
  • Know  at what stage of the customer lifecycle through the product adoption data
  • Automatically identify growth, renewal and upsell opportunities

Fuel your recurring revenue engine with Segment.com and CustomerSuccessBox Integration

See Customer Success platform in Action

FAQs

Heading

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Ready to integrate with CustomerSuccessBox

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