Pendo is a product analytics that enables you to capture data on how users interact with your product. With this integration, unlock countless possibilities for your customer success team, like analysing product usage data to create complex health scores or automated playbooks. You can defne lifecycle stages based on the tracked events
See Integration in action
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1. It becomes easy to track product adoption and time to value.
2. Gather product adoption data to determine where the consumer is in their adoption process.
3. Identify growth, renewal, and upsell possibilities automatically.
4. Create a list of tasks for the CSM to encourage product uptake and get inactive users back on track based on predefined guidelines.
5. Assign CSM with notifications and tasks to verify that your customer is on track to meet the business objectives.
Integration helps bringing all the product data in one place in your Customer Success tool. Customer success teams can improve customer satisfaction and product utilization by knowing how customers use the product.
Notifications can be configured to tell your team of low engagement and stay on top of your data.
Customer Success playbooks can be created by segmenting your customers based on feature and page events.
Simply said, Pendo assists businesses in determining whether or not the products and features are being used, and if so, by whom.
You may utilize their product analytics to see which features people like and dislike, as well as how they travel across your product portfolio.
It is a product analytics software that allows you track how people engage with your product.
With this integration, your customer success team can analyse product usage data to develop customer health scores or automated playbooks. Based on the monitored events, you can define lifecycle stages.
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