Get all your conversation related metrics in one place

Speak to our Intercom Integration expert

The ultimate customer success integration

"Now sync data from Intercom like Conversations, Company, and Contacts to CustomerSuccessBox tp get conversation related metrics in one place. Use insights from these conversation metrics to gauge the customer sentiments and take the correct proactive intervention "

See Integration in action

Additional Features

View Support Conversations
Now you can view all your support conversations raised by CustomerSuccessBox users in one place
View Service Metrics
You can view the service metrics based on the Intercom conversation for any particular account
Configure Risk alerts
Configure Risk Alerts and Set up Service Health based on total unresolved tickets, open tickets, total tickets
List account in CustomerSuccessBox
List accounts based on total tickets, open tickets , unresolved tickets or critical tickets

Get a grip on Conversation data.

  • After Intercom data is synced to CustomerSuccessBox, use insights from customer conversations to take the corrective follow-up action right within CustomerSuccessBox
  • Enrich the Company and Contact data stored in CustomerSuccessBox based on the  insights from Intercom.
  • Sync support cases data from Intercom to derive Customer Success Insights and deliver outcomes using CustomerSuccessBox
Abhiraj Malhotra
Founder and CEO
SchoolPad, India
“We were surprised to identify accounts on the verge of churn when the health data started showing up in CustomerSuccessBox. With the risk alerts notifying the success team early, we now have the opportunity to prevent potential future churn. We’re truly getting of the churn”
“We were surprised to identify accounts on the verge of churn when the health data started showing up in CustomerSuccessBox. With the risk alerts notifying the success team early, we now have the opportunity to prevent potential future churn. We’re truly getting of the churn”
- Abhiraj Malhotra
Founder and CEO

Enhance your customer data

  • Enrich your customer data in Intercom with health scores and calculated metrics from CustomerSuccessBox
  • Segment your customers based on data from Intercom and design customer success playbooks. For instance, you can segment by open conversations, or last-heard-from date.
  • Define lifecycle stages based on the conversation data and auto-assign leads or clients to a CSM based on set stages.

Grow your recurring revenue engine with Intercom and CustomerSuccessBox Integration

See Customer Success platform in Action

FAQs

Heading

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Ready to integrate with CustomerSuccessBox

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