With the integration between CustomerSuccessBox and Freshdesk, you can sync the data related to support tickets created using Freshdesk . The data points like number of open tickets, overdue tickets, critical tickets, These data insights can help you assess the service health of the customer right within CustomerSuccessBox
See Integration in action.svg)
.svg)
.svg)
1. Customer support is a cost centre, whereas customer success is a revenue generator. You'll need the support function to help customers with problems they have while using your product. As a result, the cost of hiring support representatives increases. Customer success, on the other hand, reduces attrition (by increasing customer lifetime value), as well as cross-sells and upsells (fetching extra revenue).
2. Customer service is a reactive service. It only contacts customers when they approach support reps with their issues via phone, email, or other means. Customer success, on the other hand, avoids such stumbling blocks by assisting consumers in understanding the processes ahead of time so that they may effortlessly travel through your product.
3. Customer support is concerned with efficiency. It strives to resolve as many support tickets as possible in the shortest period possible. Some examples of metrics include First Response Time, Average Ticket Resolution Time, and Average Ticket Count (daily/weekly/monthly).
4. Customer Success is focused on success. Here, time is irrelevant. What counts is whether or not your product allows the customer to attain their objectives. Metrics such as LTV/CAC ratio, Average Revenue Per Account (ARPA), and churn rate are commonly used to assess them.
Integration is essential. You can contact with the account's CSM and address issues quickly by escalating a problem. Your Support team may get a 360-degree perspective of your client next to a live support case using essential customer data like product usage, account health scores, current survey findings, and other related data.
Customer support assists clients with any issues they may encounter while using your product. They work with other operational departments such as product, marketing, and others to improve current features while collecting customer feedback.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
-min.png)
.svg)
.svg)
.png)
-min.png)
