The ultimate customer success integration

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Get all your support related metrics right in CustomerSuccessBox

With the integration between CustomerSuccessBox and Freshdesk, you can sync the data related to support tickets created using Freshdesk . The data points like number of open tickets, overdue tickets, critical tickets, These data insights can help you assess the service health of the customer right within CustomerSuccessBox

See Integration in action

Additional Features

View Support tickets raised in Freshdesk
View all support tickets raised by customers in Freshdesk right within CustomerSuccessBox
View Service health of your customers
View the support metrics from the tickets raised to understand the service health
Configure Risk alerts based on support ticket raised
Risk alerts based on the support ticket- critical, unresolved/overdue and last ticket raised
List account based on ticket in Freshdesk
List account based on tickets - open, unresolved, total tickets, critical status in Freshdesk

Get strategic insights from your support data

  • Sync Freshdesk data to CustomerSuccessBox, use insights from customer support tickets to take the corrective proactive action right within CustomerSuccessBox and deliver business outcomes.
  • Trigger alerts and configure health-scores based on the Freshdesk support ticket data synced in CustomerSuccessBox.
  • The 2 way integration between Freshdesk and CustomerSuccessBox allows you to set risk alerts  and configure service health  based on insights on the support tickets raised
Marius Ekerholt
Head of Customer Success
Salesscreen, Oslo
Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The CSMs were not getting a detailed overview of where the customer was in their onboarding journey and as result was facing Onboarding churn. By using CustomerSuccessBox we have been able to reduce our onboarding churn rate by 10% in the year 2020.”
Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The CSMs were not getting a detailed overview of where the customer was in their onboarding journey and as result was facing Onboarding churn. By using CustomerSuccessBox we have been able to reduce our onboarding churn rate by 10% in the year 2020.”
- Marius Ekerholt
Head of Customer Success

Create risk alerts based on support tickets

  • Build Customer Success playbook based on the support ticket raised
  • Create health scores and risk alerts based on the status of support tickets

Deliver customer success and grow your recurring revneue engine with Freshdesk and CustomerSuccessBox Integration

See Customer Success platform in Action

FAQs

Heading

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Ready to integrate with CustomerSuccessBox

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