Make sense of your product telemetry data

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The ultimate customer success + Product Analytics integration

Amplitude is a product analytics tool that enables you to capture data on how users interact with your product. With this integration, unlock countless possibilities for your customer success team, like analysing product usage data to create complex health scores or automated playbook. You can define lifecycle stages based on the tracked events

See Integration in action

Driving Productivity becomes easier with Integration

Track product usage data
Capture product usage events and/or create new users and accounts
Capture Product adoption health of your customers
Capture the Product adoption health based on the product analytics from Amplitude
Configure Alerts
Trigger alerts when there the key feature usages falls or when user is inactive or when a product milestone is achieved
Build Customer Success playbook
Segment your accounts based on events tracked and build Customer Success playbook

Drive product adoption effortlessly

  • Define customer lifecycle stages based on billions of  tracked events. Assign alerts and tasks to CSM to ensure your customer is on track to achieving the business outcomes
  • Segment your  accounts /customers based on tracked product adoption metrics and start upsell playbook well in time to ensure success. Track Account/user level attributes right within the platform
  • Track inactive users right in the CustomerSuccessBox platform based on preconfigured rules and create a set of tasks  for the CSM to drive product adoption and bring the user back in track
Gustavo Bianco
Head of Customer Success
Pipedrive, USA
CustomerSuccessBox provides a 360-degree customer view and end-to-end customer success management. Without having to switch platforms, we now have instant insights on account health, product adoption, plus risk alerts and upsell triggers. The platform enables us to automate customer success at scale without losing the human touch.
CustomerSuccessBox provides a 360-degree customer view and end-to-end customer success management. Without having to switch platforms, we now have instant insights on account health, product adoption, plus risk alerts and upsell triggers. The platform enables us to automate customer success at scale without losing the human touch.
- Gustavo Bianco
Head of Customer Success

Get a grip on Customer lifecycle

  • Know at what stage of customer lifecycle, proactive intervention is needed for delivering success
  • Automatically identify growth, renewal and upsell opportunities

Fuel your recurring revenue engine with Amplitude and CustomerSuccessBox Integration

See Customer Success platform in Action

FAQs

Heading

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Ready to integrate with CustomerSuccessBox

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