How to build a scalable customer success team

Learn the right way to scaling a customer success team from scratch
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Foster strong business culture with customer success. Learn the right processes to setting up a customer success department

Customer Success helps you build a strong business culture focussed on making your customers successful
Metrics and KPIs to track
Important metrics and KPIs in customer success
CSM to Account Ratio
what is the ideal number for CSM to accounts
Structuring your CS team
What should be the ideal Org structure

9 Chapters Included

Not ready to dive in yet? Take a look at some of the chapters that will help you nail the right way to scaling up the customer success team
When to introduce customer success
How to hire your first CSM
Structuring your Customer Success team
What must be the CSM to Account ratio
Important metrics and KPIs to follow
Scaling up to 10,000 customers

Did you just start as a customer success manager? Or want to excel in the current position?

What are you waiting for? Understand what it takes, analyze how to be, and execute what it asks for, to be great at it by learning from the e-book, now!
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