Gainsight Alternative | CustomerSuccessBox vs. Gainsight skip to Main Content


Look beyond Expensive, Integration-heavy Legacy Platform

Looking for a Gainsight alternative? CustomerSuccessBox is an outcome driven customer success platform
built for B2B SaaS that allows you to deploy without partner dependencies.

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The Outcome Driven Customer Success Platform

Gainsight puts the best success show in town to establish themselves as the thought leader. Unfortunately, it sits on Salesforce, requires expensive implementation partners to roll out and has complex configurations. Before you remotely see any value which was promised, months have passed, and your churn has gone worse. So, why buy an integration heavy legacy platform?

CustomerSuccessBox is a self-managed and self-administered customer success platform built specifically for B2B SaaS. It allows you to deploy without dependencies while being fully integrated with CRM, Support, Subscription, Billing and Engagement platforms.

Salesforce Integration

Enjoy 2-way integration with Salesforce without building any dependencies. CustomerSuccessBox Salesforce App pushes Account health insights right within Salesforce and keeps all activities in sync for your management and sales team to be always up to date.

Deploy without Dependencies


Implementation Cycle

With Gainsight, you would usually need an expensive third party integration partner. And the project could easily drag for months. CustomerSuccessBox take weeks to implement and has no external dependencies.


Customer Success is not an IT Project

You want to solve Customer Success and not sign up for another IT Project. With Gainsight, you would require expensive implementation partners and still not get the value for months. CustomerSuccessBox does not require any external partners to deploy.

Product Adoption Cycle

Don’t risk your product adoption on legacy technology that will take ages to deploy and adopt. CustomerSuccessBox has elevated the level by tracking Product Adoption (Milestones) and Outcomes, and redefined ‘Successful Onboarding’. Reducing the time to onboard by up to 50% in some cases.

Feature Comparison
See how CustomerSuccessBox is different from Gainsight

Self Managed
Self Administered
Onboarding Manager
Health 360
Easy to Adopt
Less handholding
Fully Integrated
Visual Playbook
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