Customer Success Platform
Customer Success Platform is a tool/product which enables Customer Success Managers to set the customers for success. Businesses are investing heavily on existing customers to make them customers forever.
With growing customer base, it becomes tough to be on top of each account. That’s where the platform comes in handy. Customer Success Platform lets you define customer stages (such as On boarding, Engage, Renewal etc.), so that each customer can be taken through well defined success journey.
Each business can customize the platform according to the nature of their product and customer base. The platform lets you track the following Customer metrics:
- Monitor Account Health
- Customer Health Score
- Product Usage
- Customer Analytics
- Customer Portfolio