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Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Why a CRM is not sufficient for your Customer Success function?
Goodbye Customer Success Platforms

Customer Success Intelligence is here

Now use the power of AI and ML to get prescriptive success to Onboard, Retain, Upsell & drive MRR Growth for B2B SaaS. 

Customer Success Inteliigence
Trusted by Customer Success teams everywhere, everyday.

Drive Predictive and Prescriptive Success

Retain Intelligence
Marius Ekerholt
Head of Customer Success
Salesscreen, Oslo
Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The CSMs were not getting a detailed overview of where the customer was in their onboarding journey and as result was facing Onboarding churn. By using CustomerSuccessBox we have able to reduce our onboarding churn rate by 10% in the year 2020.”
Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The CSMs were not getting a detailed overview of where the customer was in their onboarding journey and as result was facing Onboarding churn. By using CustomerSuccessBox we have able to reduce our onboarding churn rate by 10% in the year 2020.”
- Marius Ekerholt
Head of Customer Success
Download Case Study
Turn every CSM to SUPER CSM
AI learns retention secrets as followed by Sr. CSMs on all past renewal. This learning when shared coaches every CSM. Making even the new CSMs be effective on day one. Turning every CSM into a Super CSM.
Customer Success Manager
Artificial Intelligence
Super CSM
Book a demo
Customer success intelligence is the idea whose time has come
What is Customer Success Intelligence?
Customer Success Intelligence leverages the power of Artificial intelligence and machine learning do deeper data analysis generates proactive signals not possible with manually configured rules. It leans from the historic churns and renewals to suggest next best action for the CSMs and coaches them to mimic your best CSMs.
How Customer Success Intelligence works?
Customer Success Intelligence leverages the power of Artificial intelligence and machine learning to learn from the historic churns and renewals to generate proactive signals not possible with manually configured rules.
It self learns what CSM actions led to retention and what non usages of which features lead to churn.  

Download Whitepaper
Why Customer Success Intelligence?
While we all see the potential of a data abundant world, but we've also seen how data can be overwhelming. Requiring full time roles like CS ops to manage, configure and calibrate risk signals, risks alerts and leaving so many blind spots.  

With AI/ML generated account health and customer success plans, it removes the CS ops dependency, which enables new Customer Success team and first time Customer Success leaders with significantly higher chances of succeeding with their CS programs.  


CustomerSuccessBox-[AI] recommendations has the potentiality to generate future LTV equal to 500% ARR.

Book a demo

Getting to 125%+ Net Dollar Retention (NDR) should not be a guessing game

Customer Success Intelligence leverages the power of Artificial intelligence and machine learning do deeper data analysis generates proactive signals not possible with manually configured rules.

Feature Comparison
Without CS Intelligence
With CS Intelligence
Self Managed
CSM need to analyze data. Less than 1% data is ever used in rules
AI prescribes a success plan. Uses all data to build a complete picture.
Self Administered
Limited to rules configured. Only works for experienced CSMs. Its always Hit or Miss.
Continuously learns and get smarter. Empowers New CSMs by coaching them. Higher probability of success
Cost Effective
Forces org to hire only experienced CSM making it difficult to find and hire in the talent market. Higher cost of CS ops
Enables org to hire first time CSM with confidence and grow and scale faster. Lower cost since even first time CSMs can be as effective from day one.
Self learning
Gut based rules. Tends to become obsolete as product and user behaviour changes
User Behaviour Based Actions. Keeps learning and stays current
Dependency
Continuous CS ops dependency for constant re-calibration. New CS leader struggle
No dependency beyond connecting data sources.No dependency on leaders
Onboarding
Slows down new CSM onboarding
Speeds up CSM Onboarding

Retain customers at scale

The comprehensive view of your customers and smart recommendations help you scale with proven actions that deliver outcomes.

Faster CSM training
Coaches CSMs on the go. Reduces Time spent to train CSM
Scale with confidence
No manager supervision needed. Smart Recommendations for better outcomes
Strengthen Relationships
The smart recommendation allows the CSM to take timely actions that deliver value.
Never run blind
Always monitoring every action taken by the user. Covers your blind side
Adapts to Product updates
AI re-learn the value goals from the adoption behavior of new product features automatically.
Learns new user behavior
AI learns new user behavior quickly and fine-tunes its recommendations periodically.
Smart recommendations
No need to enter rules and wait to learn from trial and error.
Gets smarter every day
Feedback makes it even smarter. Specific actions for specific outcomes.

Empower your Customer Success Managers with the power of AI

Talk to us and let us show how we can help you make your CSMs into Super CSMs with the power of Customer Success AI-generated recommendation.
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