Customer Success Glossary

Common Customer Success terms that every CSM must know

Customer Training

Customer training is an essential part of customer lifecycle. Customers prefer step wise guidance to ensure they achieve maximum value out of product/service in no time. Customer training is all about facilitating the product adoption, and enabling the customers to achieve Desired Outcome using the product.

Training is of two types:-

Customer Success Managers learn the business objective, and help customers getting on board with the product. There could be short term or long term goals, hence it’s important to follow a well defined training roadmap/plan.

Other common terms

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