Customer Success Glossary

Common Customer Success terms that every CSM must know

Customer Training

Customer training is an essential part of customer lifecycle. Customers prefer step wise guidance to ensure they achieve maximum value out of product/service in no time. Customer training is all about facilitating the product adoption, and enabling the customers to achieve Desired Outcome using the product.

Training is of two types:-

Customer Success Managers learn the business objective, and help customers getting on board with the product. There could be short term or long term goals, hence it’s important to follow a well defined training roadmap/plan.

Other common terms

Deliver world class Customer Success at scale

Get StartedSpeak to Customer Success Expert
Popular Guides
View All
Popular Templates
View All
Popular Guides
Customer Success Tools
Customer Onboarding
Customer Technology Stack
Customer Success jbo
Quarterlsiness Review
Chieuct Officer
Customer Health Scoring
Customer Success Manager
NPS Industry trends 2021
Customer Health etheh hr. rhrg
NPS Industry t 2021
View all
#SuccessBound Monthly Newsletter
#1 Customer Success Software
Follow us for everything about Customer Success!
© 2021 Copyright Promoto. All rights reserved | Status | Privacy Policy | Security | Terms and Conditions | Service Level Agreement
Start Free Trial
Request Demo