Customer Success Glossary

Common Customer Success terms that every CSM must know

Customer Success Metrics

Customer Success Metrics are used to measure the success of Customer Success Strategy. In SaaS economy, business growth is directly linked to customer’s success. To help customers achieve the Desired Outcome, it’s essential to constantly check about their experience and goals at each step.

We talk about building a relationship with customers, but is there any way to measure how healthy the relationship is? Do our customers feel love and connected? That’s where the data/metrics help us.

Customer Success metrics helps us in tracking the overall health of customer base, whether the accounts will grow or churn. To scale the business, we need to track right metrics. Each company has defined different metrics based on their product and customer base.

However, some of the common Customer Success metrics in SaaS world are:

Other common terms

Deliver world class Customer Success at scale

Get StartedSpeak to Customer Success Expert
Popular Guides
View All
Popular Templates
View All
Popular Guides
Customer Success Tools
Customer Onboarding
Customer Technology Stack
Customer Success jbo
Quarterlsiness Review
Chieuct Officer
Customer Health Scoring
Customer Success Manager
NPS Industry trends 2021
Customer Health etheh hr. rhrg
Star
NPS Industry t 2021
View all
#SuccessBound Monthly Newsletter
#1 Customer Success Software
Follow us for everything about Customer Success!
© 2021 Copyright Promoto. All rights reserved | Privacy Policy | Security | Terms and Conditions | Service Level Agreement
Start Free Trial
Request Demo