Customer Success Glossary

Common Customer Success terms that every CSM must know

Customer Success Goals

  1. Successful Customer Onboarding
  2. Nurturing the account, and ongoing training
  3. Product Adoption
  4. Improve Customer Health Score
  5. Quarterly Business Reviews (QBRs)
  6. Retention
  7. Upsell
  8. Referrals
  9. Advocacy
Other common terms

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