Customer Success Case Studies skip to Main Content

CASE STUDY

Raken increased revenue retention by 10% with CustomerSuccessBox

Retention, Upsell, Onboarding

CustomerSuccessBox allowed us to see exactly what the customers are doing and how often they were logging in. On top of having the visibility, we could create alerts or automate playbooks to guide the customers.

Customer Spotlight

World's #1 user-rated CRM tool uses CustomerSuccessBox to scale customer success

Product adoption, Automation, Upsell

CustomerSuccessBox provides a 360-degree customer view and end-to-end customer success management. Without having to switch platforms, we now have instant insights on account health, product adoption, plus risk alerts and upsell triggers. The platform enables us to automate customer success at scale without losing the human touch.

Gustavo Bianco Head of Customer Success

Best construction management software uses CustomerSuccessBox to increase onboarding capacity

Retention, Upsell, Onboarding

Without CustomerSuccessBox, we were managing things through our CRM or spreadsheets and that was not dynamic. CustomerSuccessBox allowed us to see exactly what the customers are doing and how often they were logging in. On top of having the visibility, we could create alerts or automate playbooks to guide the customers.

Thiago Nascimento Director of Customer Success

Billions of events logged. 250,000+ Accounts and  1 million+ Users monitored Daily!

Ready to reduce churn and grow your MRR?

CustomerSuccessBox is a disruptive Customer Success Workspace to Onboard, Retain, Upsell and drive Recurring Revenue growth for B2B SaaS.

G2 Winter Report High Performer

CustomerSuccessBox has been named a High Performer product based on having high customer Satisfaction scores compared to the rest of the category.

100% of users rated it 4 or 5 stars, 100% of users believe it is headed in the right direction, and users said they would be likely to recommend CustomerSuccessBox at a rate of 92%.

Ease of Use

Customer Success Category Average: 8.6

Quality of Support

Customer Success Category Average: 8.9

Ease of Setup

Customer Success Category Average: 8.4

One tool to have updated data about your accounts, easy to use and understand.

Helps you discover customer and user insights of usage. Helps understand how the user approach to the product and predicts risks accordingly.

Angela

Customer Success Manager

Huge Improvement To User/Account Healthy & The Onboarding Journey.

CustomerSuccessBox has been a game changer in the way our team onboards and nurtures our clients. The ability to have eyes on what they are/aren’t using as a feature is invaluable.

Betzi

Senior Onboarding Customer Success Manager

Retain thousands of customers seamlessly

The best thing about CustomerSuccessBox is its ease of use and the alerts help us in focusing on the right accounts. It has made it so much simpler to manage our thousands of customers.

Rajiv S

VP of Sales and Customer Success

Excellent Success Platform

The Kaban style boards for tracking playbooks along with the ability to set multiple health scores based on Production Adoption, Financial, Service, and Relationships are very powerful.

Barton

Customer Success Manager

Improve Your Business Reviews with Customer Success Box!

Quickly and easily move accounts along the customer journey and from one playbook to another, while allowing for additional custom tasks and notes

Emma-Rose

Senior Key Account Manager

Overview of the customer portfolio got super easy with CSB.

The best part is being able to identify not only their product usage health stats, but also their relationships, risks and even financial health in one place.

Akancha S

Customer Success Manager

Billions of events logged. 250,000+ Accounts and  1 million+ Users monitored Daily!

We partner with B2B SaaS businesses on their journey to 130% MRR retention.

Back To Top