Customer Stories

CASE STUDY

SchoolPad identifies at-risk accounts within 2 weeks of signing up

“We were surprised to identify accounts on the verge of churn when the health data started showing up in CustomerSuccessBox. With the risk alerts notifying the success team early, we now have the opportunity to prevent potential future churn. We’re truly getting of the churn”

CASE STUDY

Aislelabs establishes a single source of truth with CustomerSuccessBox.

“We chose CustomerSuccessBox because it solved our need for a single source of truth and it helped the success team at Aislelabs become proactive and efficient.”

CASE STUDY

SalesScreen has a 10% reduction in Onboarding churn by using CustomerSuccessBox.

Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The CSMs were not getting a detailed overview of where the customer was in their onboarding journey and as result was facing Onboarding churn. By using CustomerSuccessBox we have been able to reduce our onboarding churn rate by 10% in the year 2020.”

CASE STUDY

AgentOS uses automation to move from reactive to proactive communication with CustomerSuccessBox

We went with CustomerSuccessBox because we wanted to move to a proactive way of communicating with clients. We wanted our entire team to be working proactively and CustomerSuccessBox was the first step to achieve that and embed that in our Customer Success Team’s culture.

CASE STUDY

Raken increased revenue retention by 10% with CustomerSuccessBox

Without CustomerSuccessBox, we were managing things through our CRM or spreadsheets and that was not dynamic. CustomerSuccessBox allowed us to see exactly what the customers are doing and how often they were logging in. On top of having the visibility, we could create alerts or automate playbooks to guide the customers.

CASE STUDY

PractiTest reduces surprise churn by using CustomerSuccessBox

CustomerSuccessBox has really helped us to focus on things we needed to focus on. It has helped us to be more proactive and work on customers who are risky and as a result we had a much better 2020 than what we had expected under the circumstances.