Customer Success Analytics for B2B SaaS
Actionable and usable insights for you, your customer success team and your customers
You can’t become better at something you don’t measure. But measuring SaaS customer success metrics is not enough. You need actionable insights for your customer success managers (CSMs).
CustomerSuccessBox has FIVE types of customer success analytics
Health
View health status of all accounts, monitor trends for account health scores and even get health score trends by MRR.
Renewals
View trends for renewals due, segmented by number of renewals as well as MRR value of renewals, and take proactive actions from within CustomerSuccessBox to avoid last minute hassles.
User
Monitor user growth for active, inactive and total users so that you know exactly how many licenses are being utilized and what is the product adoption.
Financial
View account and MRR growth for all your customer segments and individual CSMs.
Operational
View playbook activity and activity (calls, emails, tasks, events logged, etc.) trends for each customer segment and each CSM