Customer Segmentation

Achieve repeatble growth with customer segmentation

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Achieve customer success at scale

Bucket your customers and users into cohorts with similar characteristics to help you to run programs, services and prioritizations that are tailored to each cohort.

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Segmentation at Account level

  • Segment accounts on attributes like MRR, Customer Lifecycle stage and set up unique health score or milestone, alert and also playbook for the segment. Drive automation at scale

Segmentation at User level

  • User Segments can be used to group users with similar attributes like how many total active features they have used in the past 14 days, the level of access they have, etc. Set up unique journey for each segment or filter users based on the criteria
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AI Retention Probability
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CSM Intervention
Built in actionability right within the platform
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Automated Onboarding
Guided playbooks and milestone for faster time to value
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Deliver world class Customer Success at scale

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