Customer Segmentation

Achieve repeatble growth with customer segmentation

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Achieve customer success at scale

Bucket your customers and users into cohorts with similar characteristics to help you to run programs, services and prioritizations that are tailored to each cohort.

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Segmentation at Account level

  • Segment accounts on attributes like MRR, Customer Lifecycle stage and set up unique health score or milestone, alert and also playbook for the segment. Drive automation at scale

Segmentation at User level

  • User Segments can be used to group users with similar attributes like how many total active features they have used in the past 14 days, the level of access they have, etc. Set up unique journey for each segment or filter users based on the criteria
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Automated CSM Alerts
High value alerts for CSM for proactive intervention
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Net Promoter Score (NPS)
Measure, analyze and grow your customer base with NPS
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Automated Customer Emails
Share high value action steps over automated emails
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