Reduce MRR Churn
No more guessing on who will renew by monitoring real-time Account Health
Customer Retention for B2B SaaS
Coupled with customer billing, CRM, support and product usage data, you will have all the data to increase customer retention.
Set up predefined triggers to notify your success managers when a milestone is achieved. Take proactive actions to retain customers.
Manage your customer portfolio from one place. Know who is ready to renew and nudge them at the right moment. Reduce churn and grow recurring revenue.
Monitor all tasks in one place as your customer success team works on them to achieve customer retention goals. Create new tasks for each account and assign them to CSMs.
What our customers have to say about CustomerSuccessBox
Before CustomerSuccessBox, we had little awareness of which customer needed our help and who was happy. With CustomerSuccessBox’s custom account health and smart playbooks, we are no longer on the defensive. It helps our success managers take proactive actions to retain customers and reduce churn.
Within weeks of implementing CustomerSuccessBox, we were able to foresee potential account churns by monitoring Account Health Scores. Warning came in early enough for our customer success team to engage in time. In most cases we were successful in retaining the customer. With this pace we are going to reduce the churn rate by 50% by end of the year.