Seamless Customer Onboarding for B2B SaaS
Reduce time to Onboarding and drive Product Adoption
Don’t leave Customer Onboarding to chance
Seeds of success are sown early. Studies have found that customers that survive and thrive in the first 30, 60 and 90 days, stick on for a very long time.
Customer Onboarding Journey
Take customers through a planned onboarding journey
Define customer onboarding goals at the account level to track true product adoption.
Configure the product adoption journey and track your customers’ progress on the path to value.
Create and manage tasks to achieve customer onboarding goals for each account.
What our customers have to say about CustomerSuccessBox
CustomerSuccessBox is built for modern ‘Inside’ success managers who mostly manage their customers remotely. It gives our CSMs a 360 degree view of their accounts and allows them to take action from within the platform instead of switching between tools. On top of that, the success playbooks have helped us reduce onboarding time to about 30 days.
Within weeks of implementing CustomerSuccessBox, we were able to foresee potential account churns by monitoring Account Health Scores. Warning came in early enough for our customer success team to engage in time. In most cases we were successful in retaining the customer. With this pace we are going to reduce the churn rate by 50% by end of the year.