Looking for a ChurnZero alternative?

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Automation alone cannot deliver customer success

CustomerSuccessBox is built for managing $5K-$100K/year SaaS products built to solve complex problems which require strategic human intervention and handholding to keep product adoption on track.

Quick Onboarding
CustomerSuccessBox tracks product adoption milestones that reduces Onboarding time by 50%
Easy Implementation
CustomerSuccessBox takes weeks to deploy. Lower your cost of Success per Account by improving operational efficiency.
Product Adoption Cycle
CustomerSuccessBox does not require any external partners to deploy and has elevated their level by tracking Product Adoption (Milestones) and Outcomes

Customer Onboarding

  • While the industry offered playbooks are limited to tracking time bound tasks completion. CustomerSuccessBox has elevated the level by tracking Product Adoption (Milestones) and Outcomes, and redefined reducing the time to onboard by up to 50%.
Marius Ekerholt
Head of Customer Success
Salesscreen, Oslo
Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The CSMs were not getting a detailed overview of where the customer was in their onboarding journey and as result was facing Onboarding churn. By using CustomerSuccessBox we have been able to reduce our onboarding churn rate by 10% in the year 2020.”
Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The CSMs were not getting a detailed overview of where the customer was in their onboarding journey and as result was facing Onboarding churn. By using CustomerSuccessBox we have been able to reduce our onboarding churn rate by 10% in the year 2020.”
- Marius Ekerholt
Head of Customer Success

Operational Efficiency

  • Don’t risk your product adoption on technology that will take ages to deploy and adopt. With ChurnZero, the implementation could easily drag for months.
  • CustomerSuccessBox takes weeks to deploy. Lower your cost of Success per Account by improving operational efficiency.

We pride ourselves for being #1 customer success software

Salesforce Application

  • Salesforce is home for management and account managers, while CSMs live out of the customer success platform. It is critical for both sides to be in sync.
  • Unlike ChurnZero (no Salesforce app), CustomerSuccessBox’s rich Salesforce app is way beyond just a two-way integration. It helps keep CSMs in sync with Account Managers’ activities. This means CSMs have all the information about an account even if some information gets lost during hand-off.


The Outcome driven customer success platform

See CustomerSuccessBox in action

CustomerSuccessBox is the #1 ChurnZero Alternative

CustomerSuccessBox is a self-managed and self-administered customer success platform built specifically for B2B SaaS

Feature Comparison
“Hybrid” Playbook
Built for $5K – 100K/year SaaS Product
Built for Inside CS teams
Actionable
Accounts :: CSM Ratio
Salesforce Application
Visual Playbook
Product Adoption via Milestones
Advanced Onboarding
Health 360
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FAQs

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