Customer Success Training

Learn best customer success practices from Industry experts

Why become a Certified Customer Success Manager (CCSM)?

We, at CustomerSuccessBox, realize that there is no easy way when it comes to delivering customer success. Reducing churn and increasing recurring revenue requires more than good looking dashboards and reading good content.

To deliver success, you must hire highly skilled Customer Success Managers (CSMs) who understand the customer success practices. They must have the proper mindset and the knowledge to apply the best practices. And this requires state of the art customer success training.

Hence, we are excited to have forged a partnership with one of the leading players in the customer success training space, SuccessCOACHING.

SuccessCOACHING shifts the focus away from providing general information about the “why” and the “what” of Customer Success, to delivering practical, proven methods and practices that provide the “how” of delivering success via CustomerSuccessBox.

With this partnership, CustomerSuccessBox will not only be a technology platform but also become a holistic solution for SaaS businesses looking to use technology and training to elevate their customer success practice to a world class level.

Why should you care about SuccessCOACHING?

  • Scale your Customer Success team without worrying about the bandwidth to train the new CSMs
  • Learn from best practices from across the industry
  • Bring everybody in the success team and the company on the same page
  • Motivator for new employees to join your customer success team
  • Tech implementation will become natural – rolling out CustomerSuccessBox will be much simpler as your team will know the ‘why’, the ‘what’ and the ‘how’

All CustomerSuccessBox end users would have access to a comprehensive Customer Success Curriculum covering all the essential skills of Customer Success Management.

SuccessCOACHING Certified Customer Success Manager (CCSM) training courses leverage industry-leading curriculum to teach and certify CSMs on the practices that enable them to effectively engage, manage and retain their customers.

The Team behind CCSM

Todd Eby
Co-Founder & CEO

Todd Eby is an acknowledged expert on the building and scaling Customer Success programs and teams through all phases of growth. He utilizes his 20+ years of experience to promote one simple truth; Successful Customers = Successful Business.

His innovative approach to Customer Success has made him one of the most recognized thought leaders and influencers in the Customer Success industry.

Andrew Marks
Co-Founder & COO

Andrew Marks has spent nearly 25 years in high tech, mostly building highly effective post-sales organizations that drive customer lifetime value and improved customer satisfaction.

Since founding SuccessHACKER, Andrew has spent a good portion of his time matching people to Customer Success roles from individual contributors to senior executives.

James Scott
Learning and Development

James Scott is General Partner at SuccessHACKER where he runs the global CSM Training & Certification program. He has over a decade of experience helping companies deliver better customer outcomes and experiences.

Over the course of his career, he has interviewed, hired and mentored hundreds of Customer Success professionals.

Aaron Thompson
Business Development

Aaron Thompson has dedicated his career to helping companies improve retention rates, increase recurring revenue, and recoup customer acquisition costs.

His background developing and executing training and implementation programs, managing technical support staff and then leading Customer Success for B2B SaaS companies, has uniquely positioned him to deliver the best-in-class SuccessCOACHING curriculum with real-world experience.

Certified Customer Success Manager Training Curriculum

The curriculum focuses on the foundational knowledge all CSMs need to effectively engage, manage and retain their customers. Already a User? Apply here.
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