Achieving business outcomes becomes easy with CustomerSuccessBoxSee Customer Success platform in action
Deliver business outcomes at scale with the actionable customer success software — spanning onboarding, adoption, engagement, retention, and revenue growthSee Platform in action
A Customer Success tool helps CSMs by:
1. Creating several business outcomes that are linked with the business goals and use-cases that your customers wish to accomplish with your product or solution.
2. Assigning a playbook to a business outcome using Playbooks, CSM tasks, Alerts, and touch points.
3. Specifying the steps required to achieve a certain goal for your customer using Playbooks.
Business Outcomes are the desired results that the customer wants to achieve using your product.
Aligning and managing those desired business outcomes proactively is all about business outcome management.