The Customer Success Conference

Top Customer Success Conferences in 2021


Inbound 2021

September 7-10,2021.      Boston- USA

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. It is a high energy event for associates who are keen to learn the tactics to grow their business. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online.

The Experience Management Summit (X4)

The experience mgmt summit

Fall 2021.      Salt Lake city, Utah

The annual Conference of The Experience Management Summit brings together some of the most inspiring people. This summit discusses the importance and innovations of customer success. There have been speaking engagements from former president Barack Obama, Oprah Winfrey, Sir Richard Branson, and more. 

This conference will occur in the fall of 2021, and will have big-time celebrities and successful business leaders across a number of different industries. The conference features 8 different stages, allowing you to choose your favorite keynotes, and offers ample opportunity to network with other attendees. 

Customer Contact West

Customer Contact west

24-27 October, 2021‍               Huntington Beach, California

Customer Contact West talks about the latest customer experience strategies and tactics. The event will include insights from various CX leaders. The discussion here will help you imbibe ways to make your business more efficient through automation. 

TSIA Customer Success Conference

Technology Services world

October  18- 20, 2021    Las Vegas

Combining TSIA’s Customer Success research and advisory with the expert knowledge of the industry’s top thought leaders, you’ll learn:

  • How to monetize customer success at scale
  • How to think digital first in customer success engagement models
  • Value realization: customer success capabilities that deliver against the promise of your technology and services
  • Customer Success talent acquisition and talent management best practices



October, 2021 (TBA)‍         Dublin, Ireland‍

SaaStock is one of the most popular events for startups and scaling businesses in the SaaS industry. Held in Dublin it gathers the most innovative minds in Europe, for powerful knowledge sharing and industry insights. This event also gives the associates an exposure and helps them grow their network. 

Amongst the topics of discussion, the audience will also learn the relevance of customer success when growing a SaaS company. 

Customer Engagement Summit

Customer Engagement Summit

November 9-11, 2021     Virtual

The Customer Engagement Summit is one of the largest customer engagement events.This 3 day exciting interactive virtual conference will have 40+ speakers from top-notch brands presenting case studies related to the latest innovations in the CX world. This will help you gain in-depth knowledge about the strategies you can use to delight your customers.

CS100 Summit

CS 100 summit

September 14-17, 2021    Sundance, Utah

February 15-17, 2022       Sundance, Utah

CS100 Summit has been titled as one of the most exciting customer success conferences This includes planned events for networking, social events and activities. 

The CS100 Summit provides customer success managers and teams to learn from leaders. This event creates an environment of inspiration, ideation, strategy, and real-world application around customer success. CS100 is an event for customer success leaders planned by customer success leaders.

Customer Service Revolution

the virtual CX event

 October  5-6, 2021.         Cleveland, USA

The Customer Service Revolution conference will be held in Cleaveland, USA from October 5-6th this year. This event delivers a customer experience education you’ll find nowhere else. You’ll learn about working plans that will help you grow your business and take your company’s customer experience to the next level. 

Studies show that customers are ready to pay more if they have a good experience using your service. This event will be beneficial for your whole team.
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Ankita is a content writer at CustomerSuccessBox. She is keen on knowing about customer success in the SaaS industry. In addition to writing, she is a Zumba enthusiast and loves learning French