How to build a customer rapport

Customer Rapport

The General Social Survey asked, “What percent of people are trustworthy?” The average response was 30%. But when they asked, “What percent of people that you know are trustworthy?” The average response was 70%. Simply knowing leads to trust. As a Customer Success Manager, you want your customers to trust

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Top 10 Customer Success Certifications

top 10 customer success certifications

SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. But how can you begin to shine in Customer

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Current Job Openings in Customer Success

This section is dedicated to the new round-up of career opportunities in Customer Success from across the globe.  It is our endeavor to keep our readers updated on the industry’s job landscape and help you find your next job if you’re looking for one. LeanData-  Senior Customer Success Manager

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