The ROI of implementing Customer Success

Customer Success leaders

Customer Success is the key to driving retention, renewals and thereby, increasing recurring revenue for the business.  Although it’s upon the Customer Success team to drive retention, renewals, etc., the senior management in the CS function should be well-informed about the impact that their customer success strategy can have on

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Keep your customers focused and engaged

Keep your customers engaged

In a SaaS, measuring customer engagement allow you to get a comprehensive look at how your customer feels about your product. Most importantly, It also tells the likelihood of the customer turning into a long-term user. Acquiring your customers is just a first step in the fruitful partnership process and

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