For a SaaS business, product adoption is one of the leading indicators of a successful and growing business. According to Harvard Business Review, it costs 5 to 25 times more to acquire a new customer than keep an existing one. Reflecting on the fact that customer retention is the backbone of …
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Do you find it difficult to make tough decisions in your line of work? Do you lose sleep over it? Do you feel nervous and fret over making the right decision? If your answer to any of these questions is ‘YES”, then probably you don’t know the concept of Force …
Customer Success Enablement may be a term you’ve never heard of, but you’ve probably heard of sales enablement. Although it’s a crucial idea and job in the Customer Success industry, it still hasn’t fully earned the recognition it deserves. Customer Success teams have a wide range of duties, from opening …
Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. SaaS investors prefer to invest in companies where most of their cash flow and total revenue …
The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. Most often, you will realize that your customers gradually …
Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. …
How unfortunate is it to see a subscriber canceling their recurring payment! That’s pretty much a reaction to what slipped through your hands. You could have easily avoided such a situation if you knew that was the subscriber’s next move in the gameplay. And you’d do some quick play to …
Customer intelligence (CI) is becoming a prominent competitive advantage in this age of increased competition with other organizations. We already knew that customer-centricity is critical for any SaaS company’s success. However, there are other aspects to being a customer-centric company. Many businesses claim to be customer-centric, yet they don’t really …
The moment we lose the synergy between two teams, they end up doing more than what’s required. It leads to doing excess work, wasting more time, and spending more. Ultimately causing a delay in doing the same task that took an hour, now got much longer. Have you maintained the …
We, at CustomerSuccessBox, bring to you some interesting and relevant content. The following is the list of curated readings that will add value to your SaaS business if implemented efficiently. How to get your Customer Success Tech Stack in Order Customer Success Tech stack is a group of well-integrated software …