11 Levels of Customer Success Maturity

11 Levels of Customer Success Maturity

As more and more B2B SaaS companies start building their customer success division and being customer success focussed, customer success has expanded to become large and complex like other departments. Customer success department’s responsibilities are slowly increasing to encompass several things like increasing LTV of customer base, reducing churn, providing

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How to achieve 130% MRR Retention?

achieve 130% MRR

Did you know that the difference between ordinary and extraordinary companies is 70% MRR?  Ordinary companies have around 60% MRR retention while extraordinary companies have 130% MRR retention rate. That is a massive difference which can either lead to stagnant growth or exponential growth of the company. I bet you

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