5 Fail-Proof Ways To Reduce Customer Churn

communicate proactively to boost customer retention rate

In light of the pandemic, each industry had to make pertinent adjustments in their operations, and SaaS companies had to initiate measures that would ensure their survival – one of them being customer success. Since attracting new customers may seem out of reach right now, retaining old ones is a key ingredient in boosting

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11 Levels of Customer Success Maturity

11 Levels of Customer Success Maturity

As more and more B2B SaaS companies start building their customer success division and being customer success focussed, customer success has expanded to become large and complex like other departments. Customer success department’s responsibilities are slowly increasing to encompass several things like increasing LTV of customer base, reducing churn, providing

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