Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. In this article, we collate blogs and webinars from CustomerSuccessBox which will help you as an …
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The unexpected and unprecedented spread of COVID- 19 has forced most businesses to adapt to the virtual environment. This applies even for meetings and Quarterly Business Reviews. Onsite Quarterly Business Reviews (QBR) is much more effective and fruitful. Your bond with customers and their team is stronger as you form …
Renewals can be complicated. From business to business, different teams may handle renewals, or the renewal process may be different for each customer segment. Also because we all are at different stages and every organization is different, you can’t just take someone else’s playbook to be yours. Playbooks are your …
Customer Onboarding’ is an umbrella term that is frequently used to describe the entire process that customers go through when they start their journey of using your service or product. The onboarding experience of the customer will define the ongoing relationship you have with your customer. Onboarding Drop off You …
A lot of us believe that all customers are equal. Let’s accept that not all customers are equal. We want to segment customers so that we can work with each one of those segments in respective ways, but on what criteria do we actually segment customers? How to segment customers? …
Although these two key roles sound similar, some strict lines differentiate between an Account Manager (AM) and a Customer Success Manager (CSM). To an untrained eye, they may look like competing roles. However, both are essential and it’s important to appreciate the nuances first. Let’s try and understand them. Who …
Let’s admit to the fact that it is the Recurring Revenue that is going to make or break your SaaS business and the three factors that are responsible for your SaaS Revenue growth are- 1. New Customers 2.Retention of existing Customers 3.Upselling to existing customers, which is more or less …
You must have heard that the total number of active users is the truest measure of your product’s impact But I think that the percentage of features used by a customer should be the key to measuring the product. Now before we talk about how do we measure it, let’s …
Over the period, we have seen customer success organizations evolving in multiple ways. And one of the ways in which we’ve seen it distributed is in the way it onboards the customers. The first one, where we have seen Customer Success organizations that have a customer onboarding specialist team and …
Sales, like Customer Success, has a job to do and the job has to be done well. Remember that a job well done for Sales means surpassing their numbers while the major goal of customer success is to ensure customers achieve their desired business outcome using the product. Establish the …
