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Top 11 Customer Success Podcasts You Must Follow in 2022

The customer Success (CS) industry has grown exponentially in the last couple of years. People are curious to understand the concept much deeper now.  A fantastic approach to discovering the key players in the customer success industry and what they’re up to is through podcasts. Customer Success Podcast is often the ultimate reservoir containing the valuable content you need!

Some advantages of listening to podcasts are that they are:

  • Time-efficient
  • Cost-effective
  • Portable 
  • Personalized
  • Convenient to use

If you wish to explore the world of customer success content with the help of podcasts,  the following are a few of the most loved Customer Success podcasts of 2022 that you must check out.

The list given below is not curated based on any particular ranking parameter. Let’s now take a quick look at our podcast list!

1. Churn.FM

Churn.FM rightfully makes it to the top of the list as it is one of the longest-running Customer Success podcasts of all time. Andrew Michael hosts the podcast. It primarily focuses on churn, and customer retention contains relevant data and thus, highly appeals to Customer Success Managers

One of the episodes features Puneet Kataria, the founder, and CEO of CustomerSuccessBox. In the episode, he talks about “The moving pieces of a successful customer stack.”

ChurnFM image

Duration: 40 to 50 minutes

Link to the podcast: Churn.FM

2. Masters of SaaS

Hosted by Todd Chambers, this podcast sources information from the top 1% of the SaaS industry. Produced by UPRAW MEDIA, the podcast series provides workable strategies to be employed for a successful SaaS business.

“No bullshit, no fluff, real talk.” – UPRAW MEDIA

Duration: 60 minutes (approx)

Link to the podcast: Masters of SaaS

3. Creating Customer Success

In this podcast series, the hosts – Daniel Cattini and Alex Truman – interview various eminent CS leaders with ample experience in the SaaS field and produce content on how to lay the foundation for a successful CS business. 

Duration: 45 to 60 minutes

Link to the podcast: Creating Customer Success

4. Customer Success Conversations with Rick Adams

Hosted by Rick Adams, each episode of this podcast series records the host’s conversation with a specific Customer Success expert, providing professional opinions to the listeners. Each episode is focused on a single topic, ensuring that all the relevant aspects are covered.

Duration: 20 to 30 minutes

Link to the podcast: Customer Success Conversations with Rick Adams

5. Gain Grow Retain: B2B SaaS Customer Success

The podcast is dedicated to budding CSMs in the B2B SaaS space and majorly talks about ways to scale businesses and drive customer engagement and growth. The hosts are Jeff Breunsbach and Jay Nathan, who share their experiences and ideas and bring in unique perspectives of CS leaders on the same.

Gain grow retain image

Duration: 30 to 50 minutes

Link to the podcast: Gain Grow Retain

6. Women in Customer Success Podcast

The podcast is the first women-centric Customer Success podcast to ever exist. Every episode is a conversation between the host Marija Skobe-Pilley and a remarkable female CS expert. The experts generally expound on their success journey, hardships, and the tools that helped them break through and achieve wonders. 

Anu Dudhat, Associate Director, Customer Success at Syndigo, has been featured in one of the podcast’s episodes. In the episode, Anu talks about how one can productize Customer Success.

Link to the episode: How to Productise Customer Success.

Duration: 30 to 40 minutes

Link to the podcast: Women in Customer Success Podcast

7. Humans of SaaS 

The episodes of this podcast give a medium to some of the most influential personalities from across the CS domain to voice their knowledge. Benn Winn hosts the podcast wherein he interviews the guests who provide salient strategies to set a benchmark in the CS space.

Humans of SaaS image

Duration: 30 to 60 minutes

Link to the podcast: Humans of SaaS

8. Customer Success Leader

With Eric Crane as the host, this podcast series presents an organizational outlook on Customer Success. The episodes mostly talk about the value it delivers through its integration with other segments of the SaaS business. The content is tactical in nature and helps in lending the customers an overview of CS – what it is and why it is so important.

Customer Success leader image

Duration: 20 to 30 minutes

Link to the podcast: Customer Success Leader

9. The Customer Success Channel

Powered by Planhat and hosted by Anika Zubair, this podcast series is about all things Customer Success. The episodes in the podcast feature SaaS experts coming in from across the globe and sharing their CS journey. This further accentuates customer engagement and experience, which together constitute one of the most valuable aspects that define and shape Customer Success.

Customer Success channel image

Duration: 40 to 50 minutes

Link to the podcast: The Customer Success Channel

10. Human Duct Tape Show

With Jeanne Bliss – a Chief Customer Officer, as the host, this podcast discusses some of the best CS leadership practices at length, providing the listeners a deep understanding of the same. The episodes also talk about how the show revolves around the host’s personal career journey and how she acts as the human “duct tape” for the organization. This brings companies together and enables customer-led growth.

Human Duct Tape show image

Duration: 5 to 50 minutes

Link to the podcast: Human Duct Tape Show

11. The Modern Customer Podcast 

The podcast is hosted by Blake Morgan and highlights the intersection between various defining parameters of CS. The show features guests ranging from authors to influencers and provides intuitive perspectives on CS and leadership.

Duration: 30 to 40 minutes

Link to the podcast: The Modern Customer Podcast

Conclusion

Over the years, the niche of Customer Success has immensely grown and achieved remarkable success. This has intrigued masses across the globe and left them wanting to know more, along with many questions that they seek answers to. Podcasts serve as an excellent medium for interested people to learn more and get their queries addressed.

The 11 Customer Success Podcasts discussed above are some of the best ones in the year 2022. Do check them out and let us know your favorite podcasts and episodes.

P.S – The main image has been taken from unsplash.com.

Megha Rath is a content writer at CustomerSuccessBox. She is a dedicated individual who values compassion and life goals over everything else. Currently, she's pursuing her English Honors and exploring the world of customer success!