SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. But how can you begin to shine in Customer Success? You can do this clearly by getting the training that is right for you or rather getting customer success certification.
The following are some of the best customer success certifications available out there. Read on to know more about these courses.
CustomerSuccessBox 101 Training for CSMs
In this course you will learn how to use CustomerSuccessBox effectively as a CSM. Also, how to make sense of the data that you see, how to plan the day to manage your portfolio of accounts effectively, and increase the retention rate.
Specifications include how to:
- Set up your profile.
- Manage your Tasks
- Manage your Alerts
- Track Product Adoption for Accounts and much more.
Link: https://trainings.customersuccessbox.com/courses/getting-started-with-csb-for-csms
SuccessCOACHING
Managed by industry leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, The CCSM program’s foundation in research provides specific insights into the core competencies of a Customer Success Manager and the best practices of great Customer Success organizations.
The CCSM programs are backed by a body of knowledge collected from learnings derived from working with companies, both large and small, from across the globe, and offer an incredibly unique series of customer success training programs designed for current and aspiring CS professionals.
Wherever you are in your career, a CCSM Certification will help you to achieve your goals!
Link: https://successcoaching.co/certification
Cisco Customer Success Manager (DTCSM)
The Cisco Customer Success Manager certification provides a solid framework and a core set of skills and knowledge to help you deliver immediate value to your relationship with your customers.
Validate your ability to develop and integrate solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals, and cultivate new sales opportunities through the entire customer lifecycle.
The certification is priced at $2,395 and the certification validity is 2 years. It is a perfect certification that will instantly provide you with a verifiable certificate that will help you get a job.
PracticalCSM’s Certified Customer Success Management Professional (CCSMP) Customer Success Certification
Managed by Rick Adams, The CCSMP is a high-value practical training program. This certification answers most of your questions such as the what, why, and how of customer success.
The Certified CSM Professional program is a complete training and certification package. It is based on the Practical CSM Framework and provides no less than four levels of professional CSM certification.
Key Takeaways:
- What customer success means and why it’s important
- Understanding the value customer success provides to the CSM and customer
- Benefits of a combined framework using skills and knowledge
Link: https://practicalcsm.com/certified-csm-professional/
Customer Success | How to Understand Your Customers
Created by Chuck Wall, who provides consultation services to businesses on strategy, customer insights, and marketing, this course is designed for beginners that helps you understand customers better.
The objective of this course is to equip you with the knowledge to better understand your customers. Upon course completion, you will have a deeper knowledge to help you grow in the customer success industry.
Major learning objectives:
- Big data vs. big insights
- Customer relationship building
- Converting customers into loyal customers
- Case studies
Link: https://www.udemy.com/course/how-to-understand-your-customers/
Success League’s CSM Certification Program – 15 Classes
With The Success League’s CSM certification program, you’ll have everything you need to grow as a CSM successfully. The 15-class series includes:
This 15-class series will build your skills in all facets of a customer success role including developing account plans, managing a portfolio, onboarding new clients, conducting business reviews, managing a sales cycle, leading cross-functional teams, and tackling difficult conversations.
Link: https://www.thesuccessleague.io/csm-training-program/csm-certification-program-15-classes
Customer Success Manager 101: Foundations to your CSM career
Created by Digital Life Academy, this is one the best-selling customer success courses on Udemy. Instructor Gustavo Escobar Henríquez, walks you through the 101s of CSM career.
If you are planning to make a career in customer success as a CSM, this course is the right fit for you.
Link: https://www.udemy.com/course/customer-success-manager/
Customer Success Masterclass by WnTD
The Customer Success Masterclass by WnTD is divided into three levels. Let’s take a look at each level:
Level 1
This level includes the fundamentals of strategic thinking and execution within Customer Success Management. This also introduces the concept and framework behind the Desired State of Customer Engagement and The Customer Success Methodology.
Level 2
The level 2 workshop takes the concepts, practices and frameworks learned in Level 1 and applies them to specific roles and responsibilities within Customer Success.
After learning and practicing core concepts covered in Level 1, CS professionals will learn how to apply both strategic and tactical methods to core functions within CS.
Level 3
Level 3 is all about mastery of Customer Success roles and functions. If you are a CS professional, this masterclass will build your skills and knowledge even further gets you ready for the next level of your career
Link: https://wntdpartners.com/services-packages/customer-success-master-class/
Certified Customer Experience Professional (CCXP) program by CXPA
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
Learnings:
- Provides a framework for advancement
- Increases how the CSM can be marketed
- Validates expertise and credibility
- Shows commitment to improve
Link: https://www.cxpa.org/earn-your-ccxp/about-ccxp
Managing Difficult Customers by ICMI
This course, offered by ICMI, is unique. This course focuses on three types of difficult customers and guidelines for handling each type
Through ICMI’s Managing Difficult Customers course, you’ll learn valuable strategies for dealing with a variety of difficult customer interactions and take big steps toward managing your and your customers’ stress.
This course also includes five specific techniques that help manage difficult contacts. And also help you to position yourself as competent and confident so that customers are less likely to escalate.
Link: https://www.icmi.com/Training/Courses/Managing-Difficult-Customer-Contacts
Choose the customer success certificates that are right for you
Customer success will never disappoint you. No matter which industry you work in, the knowledge of customer success will help you excel in your business. Hope this list helps you select the certifications that best suit you, learn it up and shine!
